AlienWhere... as in, "Where's my Laptop?!?" (Update! ... Kinda?)

Posted Jul 11, 2006 at 10:15PM by QJ Staff Listed in: Off Topic Tags: AlienWare, Aurora mALX, LCD, nVidia

Aurora mALX

Apologies for the Off-Topic post, but some things just need to be said. Hey, even WE need to rant sometimes! Excuse us while we vent...

For many of you, technology is your life. For those of us at QJ.NET, technology is also our work - but this bit of technology has been more work than we bargained for and has damn near driven us back to the 'ol pad of paper and abacus.

We like to keep up on the newest bits of computing, and from time to time, we have the chance to get our hands on some primo gear. So when AlienWare announced the availability of their monster laptop series, the Aurora mALX, we were first in line - literally. Order #1. Boasting to be one of the first 19" SLI notebooks, featuring a Dual 256MB NVidia GeForce Go 7900 GTX, can you blame us? So on May 9th we placed our order and tossed down the cash, foaming at the mouth in anticipation of the promised June 10th delivery.

A month later we're still sloshing around on a floor covered in drool, and have another month of crusty carpet to look forward to.

So what's the darn hold up? Beats us. According to our Order Status (seen right) we're stuck in the limbo known as "Phase 3", which seems to translate to "Thanks for your money, sucka." As weeks went by, we naturally got a bit curious. Multiple emails to AlienWare went unanswered, and only after a few phone calls did we start to get an inkling as to what was up.

According to the folks at AlienWare, we had to wait for their flagship notebook because they were trying to round up some parts. What parts, you might ask? Well, I'll tell you. Seems that they've been hyping up a product with fancy features without having any of that equipment actually ready for building. SLI Video Card? Nope. 19" LCD Display? Guess again. At least they have the case though, right? Wrong.

So what we have here is a case situation where AlienWare is selling a product which doesn't actually exist and that they are incapable of manufacturing. All the bells and whistles that make this notebook the bad-boy that it's supposed to be are MIA. And as an added kick to the throat, they weren't even going to bother telling us about it - despite the fact that "in the rare occurrence that a PC component is not readily available, you will be notified via email."

Oh, did I mention the $4,500 price tag? Apparently you don't always get what you pay for. And so we wait. Right now our ship date is slated for July 10th, a whole 2 months after the Aurora mALX went on sale, and the exact same shipping date you'd be quoted if you bought one today. We'll be sure to keep you updated on the status of this debacle as it unfolds...

...in the mean time, we'll be icing our asses, because it fees like AlienWare has given us a good old fashioned anal probing.

If you have a nightmare purchase story of your own, feel free to tell us about it in the comments - especially if you happen to be in the same predicament as we are. We now return you to your regularly scheduled program...

Update #1: Here it is! The magical day has come and gone and now it's time to share with you the really-worth-it result all our frustration! So, without further ado...

...nah, I'm just joshing ya. You didn't really expect it to get here 3 months after ordering, did you? That's crazy talk! Apparently there is no escaping the limbo of Phase 3, cause we're still there. As if being stuck there wasn't enough, they insist on taunting us with phrases like "Payment has been received" (thanks for rubbing our nose in it) and "the order is now in queue for production." Excuse me, but we ARE the queue! First in line! Remember?

As you can see the saga isn't even close to being over. Hopefully we'll have another update for you before August 10th.

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Comments

# TELL THEM "your breaking my balls alienware. . . . . . . . .your breaking my big huge balls" — tito0096 2006-06-16 11:41

Hey qj sue them for the wait and the inconvinience of the nonexistant item

# ... — Guest 2006-06-16 12:16

Sue for false advertising

# hmmm — eggwonder 2006-06-16 12:16

thats false advertisement if i am correct and cant you guys sue them for that. they advertised and sold a product to you which is nonexistant that costed you 4500 bucks and they gave you a date and evrything yet they tell you now u cant get it till july.

i say sue em for all they got then spend the money to get people to hack the psp and make a modchip that is a lot less than undiluted platinum which by the way is ready to ship on thursday

# HAHA — Guest 2006-06-16 12:21

uhh, looks like alienware will be the first to sue for slander, LOL!

# SUEE!!!!!!!!! — Guest 2006-06-16 12:22

Oh, yes you should really sue the bastard for false advertising. A laptop like that is worth having but, they shouldn't be making false promises.

# . — Guest 2006-06-16 12:23

My friend bought one of these. It died the first day he got it. Sent it back the next day. It took 2 months to get a new one. Good luck with it QJ.

# Sue sue sue.. — Guest 2006-06-16 12:24

Here we have 2 idiots, who want to sue for every little thing that happens. "OMG, I BURNT MY TOUNGE ON A CUP OF COFFEE, BETTER SUE STARBUCKS!!"

Grow up, and besides, Alienware isn't as big of a company as Microsoft or Dell etc, so if they were sued, it would hurt them a lot. You like they're products do you not? So why sue?

..It's just like returning a PSP from Sony because you have 1 dead pixel. Spoiled bastards.

But don't get me wrong, Alienware did a stupid thing, and QJ.net has all the right to complain, and to get a refund (perphaps a little extra to make both sides happy too).

Heehee, a rant :)

# unlucky — Guest 2006-06-16 12:25

bad luck but the worst (well not reli that bad) is when i sent £5 for a game demo (think it was juiced) and i never receved it. but the day after i found the demo for download for free. HOW UNLUCKY

saved ma pocket money for that

# Dont Sue — Guest 2006-06-16 12:26

Dont Sue!!!! I work at Alienware. dont sue it... i want to get paid..... :(

# Sucks for you guys. — Guest 2006-06-16 12:36

Selling a laptop they haven't created - wow, stupid move. No, you don't have to file a million-dollar lawsuit, but if your not gonna get four-thousand bucks of computer, demand a refund (and maybe a little extra ;) and if they decline, well, then take legal action.

I hate Alienware imo - very fine computers, but they really overcharge.

# Alienware = Dell -> Buy XPS M2010 :P — Aythamie 2006-06-16 12:36

Hi there guys

you silly americans ;) , always sueing everyone

i'm in the Netherlands (or Holland), yeah the country where you can some weed legally XD

I have sice short the XPS M1710 and is super!!!

I've got the 512MB NVidia GeForce Go 7900 GTX, 2GB ram, T2600 2.16GHz and many more amazing sh*t.

The XPS M2010 will arrive soon and it will even better and cool

check it out: http://www.dell.com/content/products/productdetails.aspx/xpsnb_m2010?c=us&cs=19&l=en&s=dhs

enjoy your system QJ.net , when you get it

and just be patient, I had to wait for my system almost 2 months and it was worth the waiting

# ME 2 — Guest 2006-06-16 12:37

I also waited very long for my alienware laptop.. almost a month. I was very dissapointed by this, because when I got the system finally, it had many problems and other crap. Don;t buy from alienware.. falcon northwest iz the way to go

# Try doing this: waiting. — Guest 2006-06-16 12:38

How about waiting? You know, patience, it's a virtue. Things happen in the mail.

# PSP ? — Guest 2006-06-16 12:39

isnt it PSP site ? .... lol

# POO — Guest 2006-06-16 12:40

ALL I GOTTA SAY IS

ALIENWARE = STUPID ALIEN COMPANY WHO DONT KNOW WHAT THE JAZZ IS ALL ABOUT ! !! THEY LISTEN TO THE RAP MUSIC... WHICHS GIVES THEM THE BRAIN DAMAGE.,.. !!

# Noticed... — Guest 2006-06-16 12:40

Yea I got one of the 7700m's. They do take forever to ship a system. I think i waited like 2 months. When the ship date was 2 wks after the order. But It's worth the wait.

# LMFAO — BlaseCasper316 2006-06-16 12:43

thats what you get for paying $4500 for a laptop... I think some people around here are a little DE DE DEE...

# New Purchase — Guest 2006-06-16 12:48

I had considered getting one of there smaller laptops, but after hearing of this. I think ill pass

# WTF!?!?!?!?! — Guest 2006-06-16 12:51

WHAT THE FACK does this have to do with PSP?

STFU you damn babies. Life aint perfect, welcome to it!

# dont sue — Guest 2006-06-16 12:54

How bout not suing over every little grievance you encounter whoever said sue. I'm sure you can get your money back if you like.

# ebay — Guest 2006-06-16 13:04

ebay is more relable hahahahahahh ***** u alienware

# . — Guest 2006-06-16 13:04

Alienware is owned by Dell. Think about it.

# . — Nietzsche 2006-06-16 13:16

Now THIS is the byproduct of Dell's recent aquisition of Alien . . . now Dell's "award winning" customer service covers Alienware, too!

I ordered a Dell XPS 700 last month, and it has yet to arrive. Upon calling Dell (5 times), they informed me that my $4,000 comp won't ship until July 27. I will be in Italy at the time . . . :(

# umm — Guest 2006-06-16 13:16

"Here we have 2 idiots, who want to sue for every little thing that happens. "OMG, I BURNT MY TOUNGE ON A CUP OF COFFEE, BETTER SUE STARBUCKS!!""

Dude shut up... Ofcourse you should sue... they steamed the drink Too damn hot.... that puts them at fault. You should not be serving scolding hot beverages that you cant even SIP on. Starbucks has regulations on temp the drink must be, to not be hot, if some dumb employee *****s up, who fault is that? Not yours.

And if customer service is no help, then SUE, because sometimes thats the only thing companies or people respond to.

# .. — Guest 2006-06-16 13:20

using the psp board so u can publicise some personal problems you are having is a bit low. maybe if the mechanic doesnt fix your car right or the someone burgled your house you should put that on the bpoard too. wtf does this have to do with psp ?

# ARE YOU CRAZY??? — Guest 2006-06-16 13:41

$4500 for a laptop? Are you out of your mind? Im running a 1ghz desktop and although I dont do gaming on it im happy with it. I wouldn't even think of spending that kind of money on a stinking laptop especially an Alienware. Find something better to do with your money and next time you buy a product over the internet make sure it actually exists first.

# Not news — Guest 2006-06-16 13:43

Since Dell aquired Alienware, stuff had to change. The major PC company in Canada is MDG they do the same thing. It's funny that they're competing with eachother and selling us, the consumer on LIES LIES LIES. I hate both companies and will never read an alienware ad and take it seriously again. Expect quality to drop and drop with Alienware :(

# yep — Guest 2006-06-16 13:45

purchased a 4gig hdd from lik-sang after the one i got from them broke i never received it, i placed the other last year. basically i spent approximately $550 USD in about 2months, cause then one cost about 249.99 plus shipping and handling

# lawl — Guest 2006-06-16 13:47

"using the psp board so u can publicise some personal problems you are having is a bit low. maybe if the mechanic doesnt fix your car right or the someone burgled your house you should put that on the bpoard too. wtf does this have to do with psp ?"

last time i checked this was his personal site, so he can do what he wishes... youre not paying him to gather up news from games, so get over it.

# .... — Guest 2006-06-16 13:59

sue for false advertising

# . — Guest 2006-06-16 14:05

what does that have to do with PSP?

how about an article about waterfalls in Botswana?

# ... — Guest 2006-06-16 14:05

Anybody who knows jack-crap about computers will tell you that Alienware sucks. They overcharge big-time on their computers, and usually have pretty crappy shipping.

# *****TARDS — Guest 2006-06-16 14:05

DAMN MOST OF YOU ARE NOTHING BUT SOME *****ING CRY BABIES CUT THE CORD DIP*****S ...DAMN SUE THIS SUE THAT...COMPLAIN ABOUT EVERY *****ING POST THEY MAKE BUT YET YOU KEEP COMING BACK OHH THIS IS OLD NEW ..THIS IS THAT AND THAT IS THAT...LETS SEE HOW GOOD YOU COULD RUN THIS SITE ...*****ING IDIOTS

# oh god — Guest 2006-06-16 14:06

Its a BLOG PEOPLE... what part of that don't you get? This isn'nt some offical news site, its a BLOG where he posts news on these topics. He can post whatever he wants.

# Wow — Guest 2006-06-16 14:06

Not to be a bi*ch or anything, but who pays $4,500 for a laptop? Hell, who buys from Alienware for that matter? They're a garbage company, never trust them or Dell (I guess they are one and the same now). Alienware/Dell vastly overprices everything they sell on the grounds that they look better, that's it. If you know how to shop, you won't go near Dell or Alienware, unless there's like a 25% off sale, which would only bring the price down to average competitor's prices.

# ... — Shatterdome 2006-06-16 14:11

Ya I wouldn't sue, but I would demand they give you the interest/profit they made off your $4500 in the last 3 months as a discount on your PC....as they probably took your money, and at the least put it in their bank account to make interest, or like most companies, re-invest it in the meantime, giving them free money to play with.....corporate america is ridiculous....

# LOL — Guest 2006-06-16 14:24

haha.. i was stuck in a similar situation... i ordered a m3 adapter from divineo.com, the supposed date was march 23, on my b-day, i waited till april 15 and finally got an email saying that i shud reorder.... divineo has the worst service, and dont buy from there guys... highly unrecommened..

# ... — Guest 2006-06-16 14:25

I said you could sue for false advertising but

our world is *****ed up and everyones sueing everyone and it aint the way to go.

the right thing to do is call Customer support and scream ;) works every time. lol

# dkdkdk — Guest 2006-06-16 14:38

@ #34 correct if im wrong but isnt it supposed to be about PSP related stuff?

# WTH?!??!? — Guest 2006-06-16 14:45

Why the hell is the header font so damn small all of a sudden?!?!????????!?!?!?!

# #40 — Guest 2006-06-16 14:52

A quick cache/cookie clearing should fix that, BLARGtesis.

# . — Nietzsche 2006-06-16 14:53

CALM. DOWN. PEOPLE.

This isn't the first time QJ has posted "irrelevant" articles, and this certainly won't be the last. Now, I'm not for or against these, but there is no reason to get bent out of shape over ONE article . . .

# Sue Qj. Plain and simple. — Guest 2006-06-16 14:57

Tell them you have a class action lawsuit pending against them if they do not uphold their end of the agreement IMMEDIATELY. Also, tell them that under the current circumstances of your agreement, that they are ALREADY in breach status.

@#7, YOU are the idiot. Lawsuits work. And, it was McDonald's not Starbucks. Old lady burnt herself with coffee and got a reported 1.5 million bucks or more for damages.

Qj, that's what the law is for.

# Huh... thats internet for ya — Guest 2006-06-16 15:01

First of all why are you ordering over the Net anyways? first off you could be buying something that simply looks like what you "think" you are getting but it litterally could just be a pic of whatever is in the description, my advise DONT BUY ANYTHING YOU CANT PHYSICALLY SEE/TOUCH, but thats just my 2 cents.

# bunch a douches... — Guest 2006-06-16 15:04

for you dumbasses saying he should have avoided alienware, SHOW US ANOTHER LAPTOP MFR THAT SELLS A 19" WIDESCREEN LAPTOP!!! JEALOUS MORONS. you want the best, you gotta pay for it.

and lawsuits aren't the answer... violence is the answer. if you don't get what you want, you find the nearest alienware office and wait outside until they get off work. bash *****ing skulls until you get what you want. it works for me.

# What a waste of money — Guest 2006-06-16 15:06

You have no leg to stand on if you sue them for a delay in the release. If your not happy just ask for your money back! Why waste time with a article here on a PSP site? Also what a waste of money!! $4500 for a laptop that will be outdated my christmas when a newer graphic card comes out.

# ***** 'em — Guest 2006-06-16 15:26

To those who posted "Sueing them? but they area small company... it'd really hurt them"

GOOD. *****gin alienware is overpriced crapsauce. I would give my left nut to see these tards go under.

Look at us we have 31337 cases!!!! (with sub-par parts).

There are much better sites out there with custom built ***** with minor markup. look around :/

# Umm — Guest 2006-06-16 15:28

You do know that Alienware laptops and http://www.sagernotebook.com/index.html laptops are from the exact same OEM manufacturer right? The only thing you're paying for with Alienware laptops is the god awful overpricing and case design.

# Forum name "Lord Pip" — Guest 2006-06-16 15:39

you guys have it all wrong!!!!!

if you go into the config screen to edit your personal one

IT TELLS YOU THAT IF YOU WANT THE 19inch YOU HAVE TO WAIT!!!!!

YOU CANT SUE BECAUSE YOU DIDN'T READ!!!!

PLZ READ ALL TERMS & CONDITIONS as per the rule of this site, like at the bottom of every page.

# lol — Pyro 2006-06-16 15:55

who the hell buys from alienware? Also, why the hell would you need a laptop that powerful? have fun with your 5 minute batery life and overheating.

# This just in.. — Guest 2006-06-16 15:56

Nobody Cares and lol @ you for buying some bleeding edge laptop from some Vendor that sells in PCGamer..

# Ha — Guest 2006-06-16 16:10

$4500 for a dell with a nice paint job? Lawl

What game even needs two 7900's to run? Im sure its battery like is amazing. Upwards of 1 minute. You have to run from outlet to outlet to keep it alive.

# yikes! — AndyL 2006-06-16 16:11

I would be livid if I spent all that money on a laptop and had nothing to show for it. I'll admit though, I did laugh when I read "Thanks for your money, sucka"

# DELL — Guest 2006-06-16 16:12

I paced an order for a dell comp with dual xeon procesor and 512 dual vid

like 3 weks my pc went up to 6333 dollars and its supossed to get here in july 4

hope dell is not as alianware.

hey good luck with ur new laptop

ps mines is a desktop

# DUH — Guest 2006-06-16 16:12

Why are all you guys bit**in about not suein and that this is for the PSP?? So what if life is hard?? So am I, but i ain't saying,"don't sue". Just because it's a small inconveniance doesn't mean you can make a whole lotta money, and THAT, my friends id not only the American dream, but the world dream, to become rich. BTW, they said it was off topic and it was ranting, so why are you guys wasting comments saying,"PSP?"?? THEY KNOW IT ISN'T ABOUT THE PSP, AND THEY SAY IT, SO SHUTUP!!!

# Silly american mormans — Guest 2006-06-16 16:17

mormans and sue got together. I live in australia where u can get fireworks and grow weed legally (in my state) XD

I agree with #11 (read his comment)

# nightmare in FUTURE SHOPping land — soopergooman 2006-06-16 16:19

Well, yesterday iI had to go buy a new router, because a couple days prevcious i stepped on mine breaking the atenna. So I goto said SHOP and buy a, dlink di-524 e3, and bring it home. I tried setting it up , but to no avail. So like any perplexed tech user I had to call their tech support line. Meanwhile as my call went from a wait time of 12 mins up to 19 then up to 34 well, i got pissed and kept redialing them until i got a better position in line(prolly shoulda waited) So I get the guys to go through the steps to set it up. After 8 hours on the phone, the guy toold me that it was defective. So bright and early today(1pm) I dragged myself all the way across town to stupid future shop, I get a second router, after doling out 20 bucks in gas so far yesterday and 20 again for today. I bring the second one home and yet again I'm hit with the tech dood saying its defective. So I brought it back again, and proceeded to tell the guys there that they should take all units of the shelf, because they're defective, and that they shouldn't be selling a defective product. Well, thats when things started to get ugly, they made me wait around( I'm on Crutches and in ALOT of pain) and shifted me to different "floor" managers( dorks who know ShYte). I told them that I wanted and expected a direct exchange for another router, even if it cost more than the one I had. (on the phone they said it would be fine) Well these jerks wanted to trade my router for one that was brought back to them. The hell with that I told em. Honestly why would I want someone else's broken router? Do you see the 'deal' there? So to make a long story, longer. I got my money back, told them they just lost a customer(i would spend on average $600/month there) and that head office would be hearing from me. So finally I went to staples, told the lady that was werking my dilemma and she was like, " this happens all the time at future shop.." and "that their(FS) troubled patrons usually end up at Staples". Plus the router was $10 CHEAPER. So I bought it, brought it home and had it all running within ten minutes of getting home. Finally some connectivity.(i was begining to miss PimpStreamer)

Basically what I am saying is:

BUYER BEWARE

oh and for anyone else the DI-524 H/W E3 will absolutly NOT work with XP Home, Service pack 2. so don't buy one.....

# i agree with 33 — Guest 2006-06-16 16:27

thats right u forkers if u want 2 complain write a letter to QJ and send it to dell or alienware or microsoft, or the old lady down the road cuz i'm sick and tired of ur bi*chen

# bgcvcvc — Guest 2006-06-16 16:30

Alienware is like S¨¨t, since they dont help people out of warranty, dont even care to sell or repair their parts. Thats a shame because if you are out of warranty u are doomed and just have to wait ur system fails for any reason.. Their parts are customized and super HARD to find. This happened to me because my laptop was so hot that my videocard burned. Then I got a replacement and i was in warrany (i paid some taxes but nvm). Then 1 year later my videocard had some problems or maybe the mobo.. but i was out of warranty.. and guess what alienware didnt care at all and cant sell any parts. Better get a Dell (since Alienware is part of Dell... ) because even if ur dell lappie is out of warrany you can always find parts with them.

Just another story...bah!

# Dumb. Just, dumb. — Guest 2006-06-16 16:33

"nemo_funk" That's the most moronic thing I've ever read to date.

# Everyone tries to sue for everything... — Guest 2006-06-16 16:45

Its true. Sadly but its all about the money these days. I was threated to be sued because i called my friend harriet tubman. Her parents got pissed so they wanted to sue. Of course they didnt cause im just too sexy to sue =) lol not really. They just found out you cant sue for something like that. Just demand them they give you back your money.

# It ships from Alienware headquarters on the moon....not — Guest 2006-06-16 16:48

Alienware is crap, didn't you know that? Horrible customer service. I'd be surprised if you actually recieved the Crapware machine next month!

# Alienwe...dumbass — Guest 2006-06-16 16:52

bunch of morons! build your own damn alienware computer, it should not pay 4500 dollars for a computer that can be easily self built for no more than 1500

# Ummm — Guest 2006-06-16 16:58

ALIENWARE ISNT A SMALL COMPANY IT WAS PURCHASED BY

DELL!!!

# HOORAY — Guest 2006-06-16 17:07

Congratulations wasting your money on an overpowered massive laptop that will not only be a ***** to carry around (somewhat negating the whole portable aspect), but will more than likely have an hour or so of battery life.

Stupid people should not be allowed to have money, I swear.

# . — Nietzsche 2006-06-16 17:07

And how many people bashing Alienware actually own one (or are old enough to buy one themselves)? I've been through 2 (PC and laptop), and I've never had a problem.

Stop proclaiming yourself as knowing more than you do. You only make yourself look more asinine.

# . — Nietzsche 2006-06-16 17:23

To the author of the article: Who is this "we" you constantly mention?

# My wireless router — Llanowyn 2006-06-16 17:35

I have a DI-524 H/W C1 I'm so fortunate to not have the E3, thank you for letting me know it's broken =)

# srry to dbbl post.... — soopergooman 2006-06-16 17:56

My net dropped out and I never got to finsih my p.s.

well i hope that you don't end up the way I did. there's a growing lack of concern when it comes to customer satisfaction these days. As for myself, I'm kind of sick and tired with the whole lot.

I hope that July 1th is a great day for you.

#59 it was an invitation here to vent. Read the whole article.

# xbox 360 — Guest 2006-06-16 18:27

ok,so this was the month before the 360 came out, i didnt think i was gonna get one but i ended up {again} getiing it but instead of buying it in a store and waiting for so long i figured, hey, im gonna order it online and have it shipped here,let them do all the work right?right.so well the launch day rolls around me and my friend decide to go to target and sit outside all night to get him one. so i could have very well picked one up right then and there but i kept in mind hey i got premium shipping i should be getting it later today right, so we finnally get the core system at about 8 in the morning and i wait for the console to come later in the day so i wait and i wait ,didnt come. so about 3-5 months later i get it in the mail after haeted disputes with the shipping people and eb games/gamestop {thats right ***** you eb/gamestop} BUT dont get excited to see that i had finnally won the thing that came was the extra controllers, and all the games,basically just accessories so i got on the phone with the eb games person she guaranteed that it would be there within a week, so finally{*****} i got it a week later and i still have it today,the thing that sucks is that earlier today i turned it on, and the console just decides to turn off my tv and the ring flashed red so im starting to think that its a dud....THE END

# Alienware — Guest 2006-06-16 18:32

Alienware is horrible, plain and simple. Their shipping is pure garbage, and their laptops overheat. I know of one case where the heatsink MELTED. As for their desktops, horribly overpriced. You always save $1000 if you build their desktops by yourself. In the end just stay away.

# Cancel the order — CSFFlame 2006-06-16 18:51

find something else, remember, dell owns alienware.

# Wow this is terrible. — Jeff Chen 2006-06-16 18:57

That's why I'm gonna buy a noisy "hot" white MacBook that may become yellow eventually in 3 weeks - cuz I know all about them and already got the countermeasure! Nail polish, huh?

# AW sucks — Guest 2006-06-16 19:09

I won't give too many details coz they (AW) might recognize me.

Long story short:

- bought a top of the line laptop (~4000$)

- ended up getting it 2 months late

- it had bad pixels, keyboard problems, reboot problems and black screen problems (insane...)

- they refused to reimburse me, so my laptop went back from them to me 3 times.

- ended up them sending me a new one, coz, the original one, was just defective after i pressured them like hell

- I had a working laptop as bought 6 months late

Why do you think they have suck loosy ratings, and soooo many unhappy customers at RR ?

http://www.resellerratings.com/seller1650.html

I'll never EVER buy an AW again.

# Alienware=hell — Guest 2006-06-16 19:13

yeah, I ordered an alienware area-51m 2 years ago. it was top o' the line and cost $4000. It took 2 months to get it, played halo for 15 minutes, and the piece of crap keeled over. they sent me a replacement video card, same thing, sent it back, they replaced the mobo and processor, got it back a month later, same thing. Turns out laptops aren't supposed to be for high performance/gaming. Apparently they designed the heat dissipation worse than having a little gnome in there blowing on the processor. so i ended up selling it to some poor sucker on ebay and building myself a real comp. oh yeah, and none of their customer support speaks english and are all named maria or raul.

# adsf — Guest 2006-06-16 19:55

stupid, anyone that says to sue is stupid. qj.net is stupid for posting a non-psp related item in the psp blog. and Jake D is stupid because he says in his little "rant" about the "promised June 10th delivery date" are you retarded? DE DE DEE! the image even says "estimated" and yes of course as so many have you noted.......every these days is buyers beware. The guy from the netherlands is rite. americans are unwilling to own up to their own mistakes--they have to sue everyone else becasue its not their own fault. Its disgusting--no wonder the world hates us. Im gettin the hell out of this country when I can.

# ok whatever — akuma2099 2006-06-16 20:51

I agree with most of the people here 4500 is just a stupid price to pay for a laptop. First the thing is going to be too blasted big to be carried around. Second the battery life might be 2hrs at the most. Granted you can do what you want it is your money. I got a nice laptop from Sams Club, it is a 3.0ghz Pentium with a 100gb hard drive a duel layer dvd burner 512mb memory and an ATI graphics card. It can run any game I have tried on it. Even half life 2 and doom 3 and I got it on the day I bought it and I only paid 1100. With alienware your just paying for the name a nice paint job and more power than you'll ever need. I guess it's true what they say. Some guys buy expensive cars to compensate for their shortcomings so I guess geeks buy expensive computers for the same reason.

# pheew! — Guest 2006-06-16 21:22

i was just about to buy a alienware laptop. the amd sli 17" furthermore the 19" one is called elite assasin not aurora. anyway after realising how much i would loose from ordering one in euorope i desided to go for a desktop again. tobad for the lanpartys ill miss. guess im glad i didnt order one now after reading this. i love the idea of ultimate gaming laptops and as for the batteri i think it can be adjusted depending on what ur using it for. a laptop main computer is still what everyone wants i think

# WTF — Guest 2006-06-16 22:22

WTF!!!!

You have 3 in each 4 articles complaining about the ps3 599 $ price and u don't bother spending 4,500$ in a laptop?????

I think that if u wanna make the hype and support for xbox 360 u should do it in another site.

I for one will definitelly stop viewing this site.

# SCREW ALIENWARE — Guest 2006-06-16 23:00

ALIENWARE SUCKS!! Get a laptop at ibuypower.com. I got an AMAZING Custom Built laptop there in under a week at a price I could NOT BELEIVE!!

# Try telling your boss why you don't have what he paid for — PSPrometheus 2006-06-17 00:20

OK so it goes down like this. I work as an outside sales Rep traveling all over the world pitching our product to various manufactures. After a VERY good year sales wise my boss offered to purchase some new equipment for me to use on the road. He set up purchase orders for a few smaller items and then told me that I could use my company card to buy a new laptop as a little extra bonus. His only stipulation on my purchase was to keep it under 6k. I told him I wouldn't need nearly that much but I was drooling all the same. I had barely made it through the door at home before I was on Alienware's site specing out my new toy. This was back in May. At the end of May my boss gets a notice that I had a charge for $4800.00 and change on my card and it needed his direct approval. He figured it was for the laptop I had purchased so he signed off on it no problem. Well I get back into the office after a three week sales trip and my boss sees me logging some info in on my old laptop. He asks me where the one he had just paid for is so I told him that it hadn't come in before I left out so my wife probably had it at the house. No problem right? He tells me to make sure to bring it in on Monday because he wants to see what a five thousand dollar machine can do. The problem here is NO %#$ %##$^ laptop. I start e-mailing and calling AW left and right and get the blow off every time. My boss is telling me to produce the laptop, so I am telling AW to get off their rumps and deliver. I finally had to prove to him via. the order status and a recorded conversation with AW that I did order it, they just haven't kept up their end of the bargain. They wouldn't even tell me what the delay was. Truth be told, untill I read this I didn't know what was going on. I will NEVER deal with AW again. I own an older Area 51m and I have loved it but this whole thing has turned me into a Xenophobe

# Dell=hell — Guest 2006-06-17 00:24

Thats what you get when Hell (dell) takes over, it was a good company, but something happened there..

# "Americans sue too much" — Guest 2006-06-17 02:06

The most valid argument since 'Americans are fat' and 'Americans are stupid'. Ah, the generalization of 300 million people never gets old.

# Alienware suc*s big time — Guest 2006-06-17 02:21

nocomment

# O_o — Guest 2006-06-17 02:40

International people complain to much about america ^_^ get on with your "perfect" lives back at your home and stop worrying about us.

# Same Problem for me — Guest 2006-06-17 02:57

I started with an Alienware notebook, but then after a year of issues they agreed to let me exchange it for a desktop.

After six months of issues with my desktop they finally got it working. Good luck with your laptop - I will never buy from Alienware again!!!!

# Wow.. — Guest 2006-06-17 03:01

I never heard of how unreliable Alienware was. I was going to purchase one for myself, but thanks for the warnings.

# response to post #7 — Guest 2006-06-17 03:01

didnt dell buy alienware?

# man... — Guest 2006-06-17 03:09

alienware sucks. there good but wayyy too pricey. might as well build your own for half the price. those are for dumbass gamers.

# ... — Guest 2006-06-17 06:17

Alienware was bought by Dell a few weeks ago, so sewing them won't really hurt.

# correct me if i'm wrong... — Guest 2006-06-17 06:25

you can't sue them, because you'd have to prove at least a $20 loss to be admissible in a u.s. court. and as alienware has not and will not charge you the $4,500 until the laptop is made and shipped, there are no grounds on which to sue.

# I'm crying — Guest 2006-06-17 06:52

I'm still waiting for my white poney from my parents, unfortunately I'm not a spoiled ***** enough to get something as good as a Alienware, let alone a poney, so I sit here and cry about it. The moral of the story, don't buy into ***** unless it's in your hands. Pre-orders for something as expensive as a *****in Alienware is nothing more than a money taker. If Alienwares were some new hot *****in Furby item, sure, go for it... other than that, keep your ***** whining for MySpace or LiveJournal.

# Geeez... — Guest 2006-06-17 07:02

You know what? You guys are *****s.

He's not whining, and he's not complaining. He's just laying out the story and the situation, probably to warn other people. So quit being complete *****s to one of the guys who brings you psp news 24/7. How can you be so *****in rude? Screw you people.

Hey man, don't sweat it. It's a live and learn situation. Just get it over with and go with a more secure option next time!

# Sure this- Sue that- — Guest 2006-06-17 07:53

You know what? People nowadays are acting like children.

Chick at McDonalds: Ouch, I burnt my tongue. Hmm, I think I'll take the time to set up a lawsuit against McDonalds even though they have HOT! warnings on their cups, and even an iota of common sense would have to told me the cup was hot.

Everyone nowadays wants to get money for nothing and their things for free. What happened to the good old days when people had to suck it up and tough it out? One day, the human race is just going to collapse under slackers.

# Dell? — Guest 2006-06-17 08:09

Well as some or most of you my know. The reason why this is most liklydelayed is because they were bought out by dell and dell has allways had problems with releasing products on date. EH I lost all aith in Alienware after dell bought them out.

# Good Luck — Guest 2006-06-17 08:26

i wud rather buy a voodoo instead of AW. their pc's are so much overpriced. u can build ur own pc and stil have enough money left over to prolly buy half the parts for a second one. as for laptops i wud still go with voodoo. i just like their looks more than the aw. btw gl and i wanna see how the performance on that laptop turns out.

# My nightmare purchase: — Zepher 2006-06-17 08:33

I bought a 360.

'Nuff said.

# lol — warlord7856 2006-06-17 08:47

lol @ #99 i feel sorry for you, id be so embarrased to buy a 360 i would kill myself

# Blah. — GiveHaste 2006-06-17 08:56

That's why I buy custom, existant parts, and custom build desktop PCs. I love laptops, but I don't feel like paying 2k for a laptop when I can spend 1k on desktop parts (to build my own pc) and get the same performance and more for half the money.

Costs you more then an arm and leg to get good performance in a laptop thesedays.

# Dell vs Alienware (Dell = alienware btw) — Guest 2006-06-17 08:57

I know that alienware is from dell.. but!! the xps from dell, gaming laptop etc is much better, much cheaper and it does deliver.. if i thought i was going to get a massive gaming notbook, i'd buy the dell xps.. same company but that thing does exist it'(s cheaper and better...

# mALX — Guest 2006-06-17 09:09

I don't know what's wrong with alienware now, but i got my mALX 1 day after the estimated shipping recieve date (2 weeks from the ordering day) and relatively got the same model as you, except with like, a TON of upgrades than what was on the original, and that didn't add any time at all to the original shipping date

# One pissed off bundle o fur. — Guest 2006-06-17 09:30

This isn't a joke.

http://en.wikipedia.org/wiki/False_advertising

Unfortunately, Alienware has undoubtedly tossed a clause in that 5 page document you agreed to, ya know, the one you didn't bother to read?

Good luck with this one.

-Mrow

# Alienware supplies anticipation — Raellorn 2006-06-17 09:38

lmao

I had something close to that happen to me

I ordered an Area51-M7700 system($2800) and it took them FOREVER to build it. They actually put it up to like...phase 7, and then realized that they did something wrong, and it came all the way back down to stupid phase 3. I hated waiting for that laptop, it seriously took them the longest time.

BUT, im sure you guys will be excited once you get the system, they really do make great products.

turn virus crap on right away, my system crashed twice in 4 months, and that deff shouldnt happen. Also, check your IDE controller once you get the system, the first one they sent me was damaged

# 4,500 for that... — Guest 2006-06-17 09:48

you can get a quad sli x2 7950's, 2 gigs of ram, a new motherboard, at least a 3500+ amd cpu, a 500 gig hdd, cooling system, a new monitor, and keyboard/mouse and a case for like 2,400......wtf does alienware have that supposedly beats all this? especially for 4,500.... the highest end games dont even need this much power and you dont even need to overclock to get to that point.

# *****ing required title — Guest 2006-06-17 10:27

If you're dissatisfied, ask for a refund. The fact that you're letting them hang on to your money tells me that you aren't THAT upset about it and more than happy to wait.

# Americans do sue far too much.. — Guest 2006-06-17 10:34

I'd know, being one. :/ We're not a flawless country, but not ALL paranoid, war-obsessed dumbasses.

We're doing terrible in the World Cup.

# America — Guest 2006-06-17 10:41

We may not be flawless, but I can safely say that America can kick ANY other country's ass, any day of the week. Nobody fight back, you know you're denying it.

# did no one see JULY 10th — Guest 2006-06-17 11:12

sorry i didnt read all post

but its still June

# Creative Webcam Live! Ultra for Notebooks — Guest 2006-06-17 11:30

I bought a Creative Webcam Live! Ultra for Notebooks

thinking that it would work on my laptop....boy was i wrong! The only way to get the drivers to work correctly is if i use a pcmcia usb card. I called Creative and they told me it wasn't their problem. So i then went to the forums and lo n behold there are a LOT of people with all sorts od laptops that this does not work on.

So a few of us were complainging (well most of them were) and guess what happened? we got banned from the forum. So instead of fixing the problem with a driver update they banned us instead. I know Creative tech do not support their forums but this another case of some sweet customer service like Alienware,Dell, Symantec, Compaq/HP, etc etc.

# who cares — Guest 2006-06-17 11:31

...shut the hell up. we've all had nightmare retail storys.

save it for those crappy current affairs shows please

# za yo — Guest 2006-06-17 11:42

i ordered a pizza once, and it took like 20 mins! that shows that alienware sucks at delivering

# happened to me too... — Guest 2006-06-17 12:06

i ordered a desktop from alienware about 6 months ago...(after christmas) and i got it like 3 weeks later than the estimated ship date...

# lol gutted — Ninkul 2006-06-17 12:42

lol gutted

# alien ware — ActionHenk 2006-06-17 13:02

what a bull***** those alien ware computers, if you really want the top of the mountain pc,s : get an pc build for music production

those pc,s beats every "high performance" gamings pc,s on earth

# v — Guest 2006-06-17 13:27

"We may not be flawless, but I can safely say that America can kick ANY other country's ass, any day of the week. Nobody fight back, you know you're denying it."

^

Just to further clarify, America isn't 100% dip*****s like this guy.

# can someone give me a list of good homebrew app's. im getting a 1.5 psp soon (QJ'S list sucks)? — Guest 2006-06-17 13:52

.

can someone give me a list of good homebrew app's. im getting a 1.5 psp soon (QJ'S list sucks)?

# HOLY SMOKES — Guest 2006-06-17 13:57

Yo i understand exactly! I rodered a M770 in March and got it in Late June, and exactly stuck in Phase 3 becuase they failed to mention they had a certain graphics card, so they made me upgrade, then I waited some more and still nothing, I called they then said the graphics card i upgraded to was on backorder... THEY are UCKIN criminals...they sucK!!! ever since they were combined with DELL INDIAN they uckin blow....dont get a Alienuckinware!

# Man, have similar problem — Guest 2006-06-17 14:00

I ordered a desktop from them on June 1. 2 weeks later, they inform me that they were missing the processor and the motherboard. And they didnt even bother to order it until 3 days ago. Looks like its not going to be here by my birthday...

:(

# Guess What? — Guest 2006-06-17 15:11

the word sue has appeared 96 times so far ;P

stupid kids...

# #122 — Guest 2006-06-17 15:28

You counted every instance of a word on a web page. Lifeless "adult".

# The DELL disease spreads to Alienware at a disturbing rate. — Guest 2006-06-17 15:44

Michael Dell shipped us a 100% P.O.S. laptop from Dell that wont even start I mean the thing literally won't turn on. Inspiron 1505 or something like that. Media center drivers not compatible with the intel wireless chipset. Once again, Bill Gates and Michael Dell tell the world to "bend over sucker".

It's really too bad, because alienware used to have cultloyalty in the desktop realm. Once Dell bought them, it was downhill from there. It's a shame alienware was boughtout by Dell only to become what they once swore they would never be like.

# BIRTHDAY PRESENT — Guest 2006-06-17 17:21

thanks Raider x. I'm going to buy the psp in 1-2 weeks for my birrday and Have done alot of "research". I have $780 right now. I'm might buy:

Extra battery: $50.00 CND

2gb stick or 4gb: $125 or $245

Datel Wifi Router: $60.00

PSP: I hope ill find v1.5 for under $300

Total- WHOPPING $600 ..oh welll ill have so many free games on stick...worth it...plus the emulators

Should i get the 2gb stick or 4gb stick?

How many ISO's can you put 2gb/4gb????

----> Does GTA ISO work with Devhook??? hOW much space.

Can you give me a link of working Devhook ISO?

Where can i find a psp 2.0 or under (i'm willing to downgrade). WOuld EB games have used psp's v2.0?

(I live in Abbotsford B.C., Canada)

# to #119 — Guest 2006-06-17 18:38

umm.... No

# Sager Notebooks are the same -minus the color — Guest 2006-06-17 18:46

I second the notion of checking out Sagernotebooks.com

Cancel your Alienware order and just get Sagers SLi notebook 9750(?). Seems pretty kickass and the base configuration is ~3,000USD.

I've had their discontinued 5680 for some time now..and the only problem I have is with the toshiba DVD combo drive (which is epidemic, apparently).

Sager's tech support is supposedly better ( I dealt with a reseller for mine).

Good luck.

# cyberpower's the same — Guest 2006-06-17 18:51

I ordered a pc from cyberpower... it said that it'd ship in 2 weeks or so... problem is, now it's already been a month and it won't ship yet! order status said that it's been assembled but it hasn't passed the final quality control check yet.. wtf is taking it so long??? its ship date has been moved 2 times already.. sheesh... I just hate it when companies promise fast service, but it turns out to be just a bunch of bull!

# WTF!?!?!?!?! — Guest 2006-06-17 19:04

@#24: You're a damn fool. It's people like you that make other countries claim, "stupid Americans!".

Starbucks made my coffee too hot and since I'm too stupid to test it myself I swallowed it and hurt myself...boo hooooooooooooo! !!! I want my mommy to take care of the situation for me and sue them!!!! I'm too stupid to realize that too hot for one person is different then another person so I just assume Starbucks POLICY covers exactly what it too hot for me!!!!! Because I'm the only damn person on this planet that matters!!!!!!!

Go ahead fool, sue! You'll loose like the looser you are. Jerky!

# LOL — Guest 2006-06-17 21:15

lol at people who spell lose wrong(lol four letter word... how hard is that?)

lol at people who are jealous of high-end computer owners(Alienwar e computers are AWESOME when they work)

lol at people who are complaining about "stupid americans"(If it weren't for America, Microsoft wouldn't exist, AND Japan would be an easy target for invasion... or did you forget that America protects Japan with it's military? Japan invasion = no more games)

lol at people who think what is in one section of qj.net COULD NOT POSSIBLY be in another area as well..."what does this have to do with PSP???"(This post is in PSPupdates, XBox360, Wii, PS3, and possibly others)

--end silly rant

--begin serious rant

Let this guy post what he wants where he wants. I'm sure that if you had the ability to post things like this you probably would.

--end ranting

# I got nailed, now have my money back — Guest 2006-06-18 05:26

Althought I don't know anyone serious will read this post, I'll still try it, just for trying.

A month ago I finally recovered my €300 that some false mother*****er stole from me at marktplaats, ebay company. I immediatly tracked his Ip, found his company, phoned his boss, who refused to listen, send a letter, posted on very much sites, told him his company begun to get a bad name, got my money :)

# Alienwhore — Guest 2006-06-18 06:26

next time.. buy a Mac.... Suckers.. hahahahaha.... }:>

# americans... — Guest 2006-06-18 07:12

lol i thought it wouldnt be true that americans want to sue everyone who crosses their way , but there obviously are a few guys in here who seriously suggest to ^^ ....but what to think about people with george w on their top ? ;-P

# why not... — Guest 2006-06-18 09:21

Put your money where your mouth is and cancel your order? Laptops like this are availible from other manufacturers as well.

# LOL... — GiveHaste 2006-06-18 11:45

Hahaha.. Overpriced? You just spent 4.5k on a laptop, when you could have spent less then half of that on a destop PC or hell, buy 2 or 3 iBooks.

# Just sue them because they arent ready most of the time and this will make them ready!!! — tito0096 2006-06-18 18:27

sue them because the all ways get more orders than the items and they need to make sure when people buy a laptop they have enough supplies to make the demands and more

# VOODOO — Rags 2006-06-19 00:24

Voodoo PC all the way dude, Voodoo PC.

# give me a break — Guest 2006-06-19 00:53

how mush did alienware pay you guys to post this? i mean really, this is the best way to advertise a new product for a company, dont think mush ppl realised this tough.

# macs are overpriced i can run os x on my dell! — CSFFlame 2006-06-19 03:26

Completely agreed, but Alienwares don't even work properly half the time, seriously, cancel the order before you get stuck with something you'll regret paying 4k for.

# I could of warned you.. — Guest 2006-06-19 04:19

I purchased a Sentia from them a couple years back, and I already traded it off for a home PC. I'll skip the 2 years worth of "Customer service" calls on my part for them to say "Oh, our laptops are never defective, so it must of been your fault, so you have to pay us to fix it, and no we won't sell you the parts to fix it yourself."

Long story short, if you can cancel the payment on your credit card, do it. Do it now before its too late. Get yourself something better, something cheaper, because, I can personally assure you, it is NOT worth it. Their customer service is well below poor, and the specifications aren't fantastically beyond anything you could do yourself. All you're paying for is glowy lights, and pretend service.

This is just the tip of the iceberg in things that will go wrong.

# YEP, as usuall — Hawk 2006-06-19 06:39

Yea, they are great for that. I got a 3500 laptop that became a paperweight 2 months after due to them trashing it for a new model.

I like my blue paperweight it runs notepad really well.

and the CS.... really sucks.

# well if nobody else minds I think that maybe we should move on with our lives — Guest 2006-06-19 08:39

so the other day i took a trip out to this town in wapaca because there was nothing to do in green bay so when i got out there my freind Jons mom had made steaks now my family is pretty poor and its not often that I have a chance to eat steak so i tried to eat as much as I could. so after me and my freind Jon had finished our meal we went down to his basement and played Untold Legends for PSP but after a while my PSP died on me and I didn't feel like sitting in my car and waiting for it to charge because the only charger we had was a car charger because he had left his at bens house. after that me and Jon went down to Murphys bar and ordered a pitcher of bud light which we proceeded to drink then we called up Jons freind Matt but he couldn't come until midnight because he had an assignment due and the site he was trying to use wasn't working for his online class so we waited for a while and then my girlfreind Tia gives me a call and tells me that she was bringing my freind Jonny (Jonny berg not Jon Ehrenberg) up to wapaca so we could celebrate Jons birthday so me and Jon shot a few rounds of pool and through a couple rounds of darts drank some more beer and then Tia showed up with my brother and Jonny. Then we all went back to Jons house to drink more beer. I don't remember much after that but I woke up this morning and I went online and I looked at this post and well here we are... The moral of this story is ***** happens.

# dell sucks — Guest 2006-06-20 12:05

alienware has gone to the dogs since dell bought them. they doin all this crap and totally selling out the alienware name

# Dell Comes through — Guest 2006-06-24 19:23

In all fairness to DELL, this article and my comments earlier got me thinking. Why not push a little harder? My girlfriend and I explained our situation to the fourth different person, (this time located in the Phillipines (sp?)) and tried everything.

The problem:- The machine - Inspiron 1505 - would either not turn on or would occasionally start and then get the modern day "blue screen of death" fatal error. After taking many pieces out and off in an effort to isolate the problem, the tech decided that it was the motherboard. To our surprise, we got a call the next day and setup an appointment (convienient for us) for the following day. Call on Wednesday, guy shows up on Friday with a new upgraded motherboard. Fifty minutes later while my gf watched him take the whole thing apart everything was fine. It took several phone calls and many hours on hold, but I will admit that DELL finally came through for us. So far so good as the service plan that we paid for appears to be paying off. Interesting note that we were told that the laptops (DELLs at least) were put together by robots ! I didn't know that before. Hopefully this version which was of course assembled by a skilled tech guy will hold up. So even though we got pretty frustrated, we must give Props to Dell for the eventual solid Customer support ! Maybe some of the DELL CS can rollover onto alienware as far as not advertising (and collecting deposts) for items that do not yet exist or at least cannot yet be procured to meet demand.

# ***** you too? — Guest 2006-07-22 05:31

Hey guys, i'm in the same situation you are. Same system, same Phase 3 limbo. The difference is I made the fatal mistake of upgrading to dual 512mb graphics cards and a 200gig raid 0 hard drive... so they had to put it in as a new order (it require a new motherboard) which jumped me to the back of the damn queue!!!!

Anyway I really appreciate you guys making this post. If it weren't for you guys I'd have no idea what the hell was going on with my precious order, keep up the good work! The more updates the better!

# malx — Guest 2006-09-12 13:27

Same as guy above me to the letter

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