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Customer satisfacti Search Results

Your search for Customer satisfacti located the below Customer satisfacti Search Results. The Customer satisfacti Search Results are returned from stories QJ publishes stories covering Customer satisfacti news, Playstation news, Xbox news, PC news, Wii News, Nintendo DS News, Gaming News, Reviews, Downloads, Custom Apps, Homebrew and much more.

Better Business Bureau: Mass Effect 3 Was Falsely Advertised

Posted Apr 11, 2012 at 2:38PM EST by Todd B Listed in: PS3 Tags: better business bureau, BioWare, marjorie stephens, mass effect 3

Do you hear that? It’s the rallying cry of a million angry nerds as the BBB affirms their Mass Effect 3 complaints.


EMAIL STORY! \| COMMENTS [16]	READ FULL STORY!

PS3 Other OS case thrown out of court

Posted Dec 21, 2011 at 10:30AM EST by Harrison E Listed in: PS3 Tags: linux os, other os, other os court case, ps3 court case, ps3 modding

http://www.gamasutra.com/view/news/39088/Judge_Dismisses_PlayStation_3_Other_OS_Removal_Class_Action_Suit.php

PS3 "Other OS" case thrown out of court.

Judge musn't be a Linux user.

Sony has gotten rid of a lot of features with the PS3. One of the first thing's to go was the backwards compatible feature which would allow users to play PS2 games, which struck a blow for almost all gamers who wanted to continue playing PS2 games. It was a strange move as every other next gen console had BC except Sony. However, this was sorely followed up with the removal of having another operating system on the PS3.

After the removal a class action lawsuit was started and

A judge dismissed all counts except one of the class-action suit protesting the Other OS removal.

Many people bought the PlayStation 3 believing they had the ability to use it however they wished. The option to install a different operating system on the computer - known as the "Other OS" option - enabled users to put Linux or some other open source OS on their PS 3 and basically have a cheap but powerful CPU and GPU combo. Even the U.S. military realized that stringing together PS3s could make you a cheap-ass super-computer. But in March 2010, Sony permanently removed the "Other OS" feature from all PS3s with a firmware update needed to access the PlayStation Network. California resident Anthony Ventura filed a class-action lawsuit stating that the removal was an "intentional disablement of the valuable functionalities originally advertised as available." Today, U.S. District Judge Richard Seeborg dismissed all but one of Ventura's claims.

Judge Seeborg upheld Sony's right to enforce the End User License Agreement or EULA all customers agreed to upon purchasing the PlayStation 3. "These contracts specifically provide PS3 purchasers with a license, not an ownership interest, in the software and in the use of the PSN, and provide that SCEA has the right to disable or alter software features or terminate or limit access to the PSN, including by issuing firmware updates," Sony said in its motion to dismiss the suit.

But the sticking point seems to be the access to the PlayStation Network, and other features. Judge Seebold made it clear that customers who bought the PS3 with the Other OS option enabled could still use the console as is, they just wouldn't be able to access Sony's network as well as play new games or Blu-Rays.

"All of the counts are based on plaintiffs' fundamental contention that it was wrongful for Sony to disable the Other OS feature, or, more precisely, [to force PS3 owners to decide between] permitting the Other OS feature to be disabled or forgoing their access to the PSN and any other benefits available through installing," wrote Seebold in the dismissal. "The flaw in plaintiffs' [argument] is that they are claiming rights not only with respect to the features of the PS3 product, but also to have ongoing access to an internet service offered by Sony, the PSN."

The plaintiffs maintain that firmware update 3.21 doesn't just forbid access to the PSN, but that the main functions of the console are no longer viable. To wit, if you didn't update, you could no longer play new games, play games online, play new Blu-Rays, or even play some older Blu-Rays. So choosing not to update and keep the "Other OS" option alive means that no new purchases are possible and the usefulness of the product is seriously restricted.

At least the judge wasn't completely heartless. "The dismay and frustration at least some PS3 owners likely experienced when Sony made the decision to limit access to the PSN service to those who were willing to disable the Other OS feature on their machines was no doubt genuine and understandable," he said, but unfortunately those emotions have no impact on the legal scope of things.

"As a matter of providing customer satisfaction and building loyalty, it may have been questionable. As a legal matter, however, plaintiffs have failed to allege facts or to articulate a theory on which Sony may be held liable."

Sorry, people. It looks like console manufacturers can change their products' capabilities after you purchase them with no penalty whatsoever.

Judge must not be a Linux user.


EMAIL STORY! \| COMMENTS [14]	READ FULL STORY!

Rage racing non-mandatory for the most part

Posted Aug 31, 2011 at 8:34AM EST by Mabie A. Listed in: Xbox 360, PS3 Tags: id Software, rage

True, there will be a vast amount of racing featured in Rage. But before you go thinking that all that gunfire action will go head to head with burning rubber on the thick asphalt, id Software clarifies that this is not exactly going to be the case.

Explained creative director Tim Willits, much of the racing side of Rage is actually going to be optional. In fact, only two out of the whopping 25 races in the game are required for you to complete.

Said Willits, "It's actually quite difficult [to balance the elements] to be honest with you. We don't knock you over the head with the racing."

Customer satisfaction is definitely what id Software is going for when Rage comes out next month. That's why they're making sure that whatever add-on content they'll be coming out with, it's going to be what the players want. You better make sure you've got your console harddrives prepped for its arrival. Rage will use up 8GB on your PS3, while it's going to require a whopping 22GB for the Xbox 360.

Via [Beefjack]

You don't have to race in Rage all the way if you don't feel like it.


EMAIL STORY! \| COMMENTS [0]	READ FULL STORY!

Verizon iPhone Has Fewer Dropped Calls Than AT&T's

Posted Apr 5, 2011 at 4:29PM EST by QJ Staff Listed in: Tags: apple, ios, news

How do the two iPhone carriers rate in customer satisfaction? Surprisingly, pretty much the same.


EMAIL STORY! \| COMMENTS [0]	READ FULL STORY!

David Jaffe: On-disc DLC doesn't matter if you enjoyed the game

Posted Mar 28, 2011 at 10:43AM EST by Karl B. Listed in: Wii, Xbox 360, PC Gaming, PS3 Tags: David Jaffe

The Twisted Metal creator thinks that on-disc DLC shouldn't matter that much if they enjoyed the original game in the first place.


EMAIL STORY! \| COMMENTS [54]	READ FULL STORY!

Survey Shows iPhone Users Willing to Pay to Dump AT&T

Posted Mar 24, 2011 at 3:32PM EST by QJ Staff Listed in: Tags: apple, ios, news

We've known for a while that there are quite a few unhappy AT&T subscribers out there, and this new survey proves it. A significant number of them would rather pay steep early termination fees than to stick with the carrier.


EMAIL STORY! \| COMMENTS [0]	READ FULL STORY!

iPhone Tops Customer Satisfaction Survey

Posted Mar 18, 2011 at 2:07PM EST by QJ Staff Listed in: Tags: apple, ios, news

We know people love their iPhones, and a new survey tells us just how much. And how badly other smartphones lag behind. Why has the BlackBerry become so unpopular with those who use it?


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No Adobe Flash for iPhone 5

Posted Feb 20, 2011 at 10:15PM EST by QJ Staff Listed in: Tags: adobe flash, apple, ios, rumors

The iPhone 5 is expected to have lots of cool new features, but the ability to run Adobe Flash won't be one of them. Not that it's either cool or new.


EMAIL STORY! \| COMMENTS [0]	READ FULL STORY!

AT&T Has Faster Network Than Verizon

Posted Feb 18, 2011 at 3:25PM EST by QJ Staff Listed in: Tags: apple, ios

While Verizon may top AT&T in service and customer satisfaction, tests show that the latter is faster. How much faster? In some cases, twice as fast.


EMAIL STORY! \| COMMENTS [0]	READ FULL STORY!

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