Xbox 360 owner files complaint on content migration issues |
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User Jay in Live Spaces posted some strong opinions about content migration issues of the Xbox 360. His opinions stem from his own experiences (and troubles) with the Digital Rights Management (DRM) Microsoft's Xbox 360 has. Not only has he contacted Microsoft (numerous times) about the issue, but he also submitted a complaint to the Better Business Bureau.The complaint Jay submitted was to ask the BBB to address the issue of content migration between his Xbox Pro and his new Xbox Elite. He was able to migrate all of his data to the newer model, all except for the Xbox Live Marketplace content which had to be downloaded again. However, he found out that he didn't have full access to the XBLA games once he is offline.
He called Microsoft to resolve the issue and was told to download them again, which didn't work. He called them once more and was told that he would have to create a new profile and download everything all over again. This brings us to the core of Jay's complaint: every gamer must have access (online or offline) to everything he has purchased if, for one reason or another, he finds himself having to migrate his data.
Jay then gives suggestions on how to resolve the matter, like a complete refund of all his lost points and better security. Microsoft has yet to answer Jay's most recent complaint (unless Jay hasn't posted the response if he's received any yet). Jay finishes his post saying that if companies further continue to restrict access to their games rather than improve anti-piracy content, we as gamers will "eventually lose every right we have to use that content."
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Comments
themes cant be used offline neither can arcade games. its total BS.
This is how it has always been done. MS refunds your points but to a new account and then you re-download them to your Elite. It isn't complicated and works perfectly. As long as you follow their instruction you WILL have full access to all of your content on and off-line. This guy is a retard and this is not news worthy.
This happend to me too but it is when I got my xbox back from the texas repair place everything worked on my profile and not on my brothers and I called xbox and they didnt do anything they said that they will refund my points but they didnt
This doesn't always happen. If you send in a console for repair and get a replacement you may get the points to re-purchase your content. However people migrating are being told that they need to be on-line to access their content. It's really hit or miss and depends on the CSR you get. To make matter worse you have to be logged on to the console with your gamer tag. Also your gamer tag can only exist on one console at a time. So when I purchased my Elite but kept the premium system for the kids I had to repurchase games that the wife likes to play. Since sometimes she will play on the new Elite and sometimes she will play on the original console. However she will never play under my gamer tag since she doesn't want to give me achievements that she earned (yeah, isn't love grand). So some games that she likes had to be purchased twice to cover both consoles (even though she's the only one that plays them).
Considering the failure rates of the 360, you would think they would have a simpler way to migrate data. What's wrong with a "move this to another console" feature? It would deauthorize the content tied to your console, but still keep it tied to your gamertag. Then you could sign in on another console and reauthorize it on that console. I suppose that would allow you to "sell" or "loan" your games to a friend, but is that so wrong?
because people would use things like xsata to back up these files, migrate the data, then put it back on. making it available on two consoles. people would just do this and copy each others games.
When you send in your console you dont send in the harddrive, which is where everything is stored
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