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Xbox 360 Dashboard update reported to cause RROD

Posted Feb 8, 2009 at 7:49AM EST by QJ Staff

Listed in: Xbox 360 Tags: Dashboard, HDMI, Microsoft, xbox 360 titles

Xbox 360 Dashboard Update Killing Xbox 360s? - Image 1

Xbox 360 owners may want to hold off on getting the latest Dashboard Update.

It seems the update - which was supposed to fix HDMI-related sound issues - are causing some boxes to RROD. Coincidence, maybe, but why take the risk until you know for sure?

The complaints came from the forums of Xbox.com itself, with over 30 posters claiming that their consoles died after the update. Some consoles died straight after applying the update, some died after playing a game with the update. Microsoft commented:

We are always taking steps to ensure our customers have the best experience on Xbox 360 and we have a detailed and comprehensive test and acceptance plan for our software updates to the console. If you are having any problems, please visit support.xbox.com so that we can assist you.

Fixing an HDMI-related sound issue doesn't seem all that worth it if your risk bricking your console, specially if your warranty's already expired. Might be best to wait till Microsoft releases more info on it.

Via Xbox.com

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I've had numerous issues that were not RROD and out of that warranty (one year for everything not RROD). I called MS up each time and told them I had RROD and they fixed it free

Dumb f*cks

Everyone out of warranty should try this (so long as you still have the 3 year RROD warranty, if not you're SOL)

# LOL — Navani 2009-02-08 11:56

Haha maybe that's why the 360 is selling so many more units than the PS3.. because people keep buying them over and over again XD

Just kidding, it's a joke lol I love my 360 +) Never had a RROD!

# eh — Binary 2009-02-08 11:59

they should of get us extra warrently for update RRODS now.

my sound being screwing up ever since the update.

# y me — tommyrally 2009-02-08 12:17

so i turn my 360 on the other day want to play some cod4 get an update yeah ok then hour of play rrod wtf why me this is my 7th 360 microsoft killed my halo and now they wont even take it back

# Yamagushi if you were next to me .. — Skygunner 2009-02-08 12:19

I'd punch you in the face! I have a 60Gb(upgraded 320HDD) PS3, HBC Wii and a 360 Elite. I'am currently on my 5th 360. I have gone through 3 Premium/Pro and am on my second Elite. All of these console have failed because of RROD. I have only utilized the RROD warranty once because I hate refurbs. I can't believe that your so ignorant to blame RROD on the consumer. I have an awesome setup at home that allows my consoles to receive more than enough air and I'm still continuing to replace my 360 console because of RROD.

# ... — [DVSDevise] 2009-02-08 12:31

Blah, 30 people outta 27 million. Only an IDOIT would think the update is the cause of these users RROD.

# lmao — bmxadan 2009-02-08 12:36

thats why you get a ps3!!!!!!xbox is *****

# nice — random 2009-02-08 12:52

Every system has its problems (i dont count the wii as a true system). 360 has the R.R.O.D and the ps3 has the Y.L.O.D (Yellow Light of Death). I wouldn't go buy either system at the moment except I already bought them >.<

Y.L.O.D might not be huge at the moment but it seems the list is getting bigger and bigger on the ps3 official forums, just goto google and type in ylod

So far neither of my systems has had any problems, but I figured it's only a matter of time.

# ... — papajag 2009-02-08 13:35

I don't have warranty at all so I have mine fixed by a guy for $40. This dud is a G and give you a month warranty with the $40 fix.

I am more surprised that so many are in their 4th or more 360s. I'm only on my 2nd one so far.

# dont u get tired — narutosaiyan 2009-02-08 13:46

how many times does ur 360 have to rrod in order for u guys to realize it will keep happening? its a design flaw and you keep sending ur 360 back over and over, u know that saying "learn from ur mistakes" many of u totaly blow that out of the water i mean one guy had RRod 5 times!!! wtf? it took me one time to realize its not worth the trouble. it seems that microsoft has spent more time with that system than you have anyways...but watever, and then you wonder why 360 sales are high? they count the "repaired" 360s they sent back towards the sales figure sooo thats 5 purchases on one console that didnt happend, i feel sad for the people that gotta send it back again, just get a ps3 or a wii

# @skygunner — rollypoly 2009-02-08 13:59

he said "majority", and while that might be a tad too inclusive, he is not wrong that people don't treat consumer electronics with care... disc scratching for instance is entirely user error.

hot houses, running them on carpet, letting the vents become blocked by dust, cramming it into a poorly ventilated shelf... all of which can severely shorten the life of any piece of electronics and people do it anyway.

he's just saying microsoft doesn't deserve all the blame for every 360 that breaks... sounds to me like you are just unlucky. how long has your latest 360 lasted? i've had just as many fail, but then i've owned a total of 6 systems, all but my halo3 edition have had to be replaced once.

# lol — boss30 2009-02-08 13:59

Xfail 270 lol owned by RROD

# And thats why.. — weirdpeople 2009-02-08 14:08

and thats why i dont want a 360 because they get the RROD so much

# actually it is MS's fault (mostly) — xXxZEROxXx 2009-02-08 14:17

Because the heat sink's inside are built too small and the disk drive is right over the gpu or cpu (i dont remember) with that being there it creates alot of heat and air cannot flow through correctly, therefore burdoning the small heatsinks

its not because stupidity of people (some are) but for example i took excellent care of my 360 and it RRoD'd for the 2nd time, and i sent it in yesterday, thus going to be my 3rd 360

All this because MS wanted to save a few bucks.. and now they're paying for it

# . — xXxZEROxXx 2009-02-08 14:21

they do, notice its a 3 year warranty (from when you purchased it) for the RRoD, and anything else is one year warranty.. they even extend the warranty after they send it back to you (3 months/90 days) not much, but its something..

# rolly — blkthunda 2009-02-08 14:25

You're like the number 360 defender huh? I see you defending the 360 every time someone say something bad about it.

# .. — xXxZEROxXx 2009-02-08 14:27

Both are great systems, get over it god.. your just a dumb fanboy who cant get over how excellent the 360 is (despite the RRoD) and so is the PS3.. if its any system you should be bashing, its the Wii... last time i checked the Wii is leading, then the 360, then the PS3.. so in your opinion (which nobody probably cares about) the 360 is bad? wtf

# .. — xXxZEROxXx 2009-02-08 14:58

its not as simple as "just" buying a ps3 or a Wii, there are exclusive games for 360 that make it appetizing, need i say xbox live is excellentay? im on my 3rd xbox (i havent gotten it back yet) but i still enjoy playing GoW1 and 2, mass effect, Halo (once in a while) fable 2, soon to be the lost and the damned, banjo-kazooie (64 version), castle crashers, and forza 2.. probably a few others that slip my mind.. Ps3 has a few goodies to like MGS4 and... uhh i guess KZ2, I'd say Socom 4 (confrontation) but i heard it was unbearable to play.. and the Wii isnt a console, its a childrens toy with SSBB

# no... — rollypoly 2009-02-08 15:51

not everytime... mainly when it seems like a bunch of sony zealots troll the 360 blog. in this case i just happen to agree with yamagushi... i've seen many a computer brought to it's knees by inept users, and these things aren't much more than locked down computers.

i'll be the first to admit that the 360 has an unusually high failure rate. like i said all but my halo3 edition have broken...

microsoft rushed the product and is now paying dearly for it.

sony is just as guilty of pushing out faulty hardware (first run psx and ps2 disc drives were horrid). this time around sony seems to of gotten the hardware right the first time...

i don't maintain allegiances to any console, in fact i'm a pc gamer at heart. however that market is being neglected atm, so i go where the games are.

# @ xXxZEROxXx — BiigBiscuit 2009-02-08 15:55

High sales don't mean that the console is better.

# @ xXxZEROxXx — BiigBiscuit 2009-02-08 15:59

It's also not as simple as buying a 360. There are exclusives for the PS3 and Wii. What's your point?

There are A LOT more exclusives than MGS4 and KZ2. IMO Socom Confrontation doesn't look "appealing" when compared to other exclusives.

# @ random — BiigBiscuit 2009-02-08 16:06

IMO you appear to be comparing the YLOD as an equal (or worse) to the RROD. It is as if tomorrow 90% of the PS3's will die.

"I wouldn't go buy either system at the moment except I already bought them >.

# biscuit + bmxadan — xXxZEROxXx 2009-02-08 17:17

True, but im just putting that out there for him to stop bashing and enjoy both.. imo i like the 360 a bit better than the PS3 because of the games, and xbox live is a god send.. PS3 has MGS4; the best game/series ever.. not to many games.. and online is free n all but.. it is what it is.. i mean, what more can you get for free? all in all both systems are great, they both have their flaws.. so stop bashing.. and if your going to bash

do it to that sorry excuse of a console.. you know.. the one with the gamecube graphics, and the gameplay of a 7 year old, and controls that require too much effort for a video game

# Wii?? — blkthunda 2009-02-08 17:22

Why would you want to bash the Wii? Just because it doesn't have mindless FPS doesn't mean it's a bad system.

# ... — blkthunda 2009-02-08 17:25

Why isn't the Wii a console? Last time I checked my Wii it play games the same as my PS3 and 360.

# @ biscuit — xXxZEROxXx 2009-02-08 17:26

I was putting this into perspective as if you already own a 360....

after all, this is a 360 thread.. also very few exclusives for the ps3 (although its been out less time than the 360) but still, at the moment the only reason I'd buy a PS3 is for MGS4, and possibly Killzone 2.. but as it turns out, most games come out for both consoles, so meh.. no doubt i like the playstation products.. its just i need more reasons to buy a PS3 aside from MGS4 and Killzone 2

# @rollypoly — Skygunner 2009-02-08 17:30

my current 360 Elite is all good since I've had it(6 months) It has a manufacture date of 6/26/08 so it better last forever. I have a NES,SNES,TG-16 + CD,NGPC,NDS Lite,Turbo Express, 1 Ntsc/U Dreamcast + 1 Ntsc/J Dreamcast,Game Gear, Sega CDX,3DO,PSone,PS2,Sa turn,HBC Wii,CFW PSP,PS3 60GB + 360 Elite. I know I'm forgetting something. I have not had one problem with the other systems I have mentioned that I own. All I know is that Microsoft's QC sucks. I heard that the layed off 5,000 jobs. All they needed to do is lay of the QC department.

# Thunda — xXxZEROxXx 2009-02-08 17:36

So, playing princess games and childish minigames isnt mindless?? to this date i can only name one game for the wii that is outstanding and that SSBB.. i dont include Zelda: TP because it was way better on Gamecube because of the controls, not only that, the Wii is for softcore gamers aka casual gamers

# @BiigBiscuit — random 2009-02-08 18:33

how the hell do you manage to get that out of me just saying each system has its problems? -.^

"IMO you appear to be comparing the YLOD as an equal (or worse) to the RROD. It is as if tomorrow 90% of the PS3's will die."

Point out where I made it seem like 90% of the ps3's will die? Hell point out where i said the YLOD was even equal or worse then RROD.

Like i said before, both systems have problems. I still play both *shrugs*

# .. — xXxZEROxXx 2009-02-08 18:38

kinda dumb reason to not get one.. its like saying i dont wanna car because it'll break down one day, the elites and jasper 360's are supposed to be RRoD proof.. quit being a baby and also when you purchase a 360 (not used) you have an automatic 3 year warranty for RRoD.. you dont have to pay extra no nothing.. its automaticly activated once that 360 is scanned

# lol — haxor 2009-02-08 20:39

lol no they wont +P

they are making too much money... they dont need to fix it XD

# yeah but... — haxor 2009-02-08 20:43

hmmm yeah but the RROD death kills the xbox360 and with the YLOD you just need to switch the ps3 off by the mains and turn it back on and voila

# @skygunner — rollypoly 2009-02-08 22:07

damn, that list is a little bigger than mine ;)

i don't think it was the QC/A dept's fault... i'm almost positive MS knew it and an executive made the decision to go ahead anyway.

MS extending the warranty was the only way to restore any kind of consumer confidence. if they hadn't, i think the 360 would of been dead by now...

i kind of like refurbs, only way to get a reliable board with an easily hackable drive :)

# @haxor — random 2009-02-08 22:43

there we go, someone who read what i said and didn't think i was trying to knock either system lol :)

# ... — Musev 2009-02-08 23:02

"kinda dumb reason to not get one.. its like saying i dont wanna car because it'll break down one day"

lmao, kinda dumb parallel

You wouldnt buy a car that has a reputation for breaking down would you?

Its thinking like that, that'll cause the next one to be half arsed too.

The fact that they'll fix it for free, is'nt a good enough reason to say the rrod problem doesnt matter.

# ... — Musev 2009-02-08 23:04

# opps — Musev 2009-02-08 23:06

kinda dumb wrong reply button ^^

# meh — xche78x 2009-02-08 23:11

i have a ps3, im near finished saving money for a 360 but too much news like this postpones my purchase.

why cant microsoft just make a 360 that doesnt malfunction, then i will buy one.

# @xXxZEROxXx — Random1800 2009-02-09 05:10

OMG I know. I got a Wii at launch thinking the motion sensing crap would be awesome, but it turned out to be more annoying. the graphics suck ass. and 95% of wii games are kiddy barbie games or games made out of movies, which all obviously suck. I think the only games I liked was SSBB and metroid 3. So i now own a ps3, and really love it on my hd tv. My first choice would still be Pc gaming, but thats out of the question cause its expensive. and Xbox 360 is out of the question for me because it is unrelliable at the moment. just look at the statistics

33% fail rate for 360

Below 2% fail rate for PS3

and the games available for ps3 were more appealing to me.

if Microsoft releases a truly reliable 360, i might pick one up

# I wouldn't postpone — Master Chef 2009-02-09 12:00

There are so many amazing games you can play on 360 for cheap now because they're older games, and if you buy it now you have 3 years against the main issue. Plus the new units are pretty good at staying alive, so long as you take good care of it. I never even had an issue with my launch unit, which supposedly had a defect rate of more than 30%.

I agree with papajag, since the 360s range from 8-33% defect rate, I can see someone going thru 2, 3, maybe 4, but the people who (claim) to have gone thru 6 or 7, that's something on the user's end. They're not keeping it like they should, probably enclosing it in something or laying it on a carpet.

If you keep a $2000 PC in the same conditions it will also overheat and slowly die on you.

# yeah I know but — Binary 2009-02-10 05:53

They should have a Lifetime Warrently for Update that kills your 360 since its their fault!

# @ xXxZEROxXx — Binary 2009-02-10 05:57

Good Point!

I got a 360 and love the games ever since

# hey — Binary 2009-02-10 06:02

at least you don't have to box your 360 as much as my damn guitar head.

erm

# and... — Binary 2009-02-10 06:06

do what?

Test every tv out on the market?

Test every model of their 360?

# .. — xXxZEROxXx 2009-02-10 10:09

Yeah I learned my lesson when i purchased a gamecube.. thinking it was going to be as successful as the 64, bah was i wrong. so from then on, i never have or will purchase any Nintendo products again.. and it was the best thing i've done.. ever. The Wii also feels like its stuck in the past with the graphics and trying to get ahead of itself with the controls, i mean have you tried playing Zelda: TP on Wii? its horrible, Aiming the Boomerang is horrid and any other things that take precision aim. Good thing it was also on the purple lunchbox

# @ musev — xXxZEROxXx 2009-02-10 10:15

Well then holy crap, dont puchase a 360, case closed. Miss out on all the great games and other things Xbox360 has to offer, i mean after all.. you can only have a match up with link and mario oh so many times before you want a new console (making a reference to the Wii)

# true — xXxZEROxXx 2009-02-10 10:20

kind of dissapointing, I know my warranty is out by Nov 17, 2009.. Ugh i just hope when i get my xbox back (its in transit right now) it wont RRoD ever again or at least before november

# also — xXxZEROxXx 2009-02-10 10:27

also a combination of the way too small heatsinks and bad location of the dvd drive causing airflow to move improperly through the xbox, thusfore causing overheating problems, then..... your infamous RRoD

# omg — majorbigss 2009-02-11 18:36

"We are ALWAYS taking steps to ensure our customers have the best experience"

always?!? rofl that made my day

# I wish JEZ was here. — silwon 2009-02-12 10:02

http://xbox360.qj.net/GameStop-expect-PlayStation-3-and-Xbox-360-price-cuts/pg/49/aid/123342

I complained about the QC of the 360 a while ago and got reamed for modding my two (now Defunct) 360's. I was going to replace them and now am glad i didn't because for all the "New improvements" to the latter generation of 360's they are still prone to a early and unexpected demise. NO CONSOLE IN THE HISTORY OF VIDEO GAMING HAS FAILED LIKE THE XBOX360 ------> . A titan of manufacturing shouldn't have to extend a warranty period to three times the original to take care of the problems that THEY caused by inferior design (Motherboard, heatsinks, no HDMI, vent holes to small, can't set the device on the carpet, noise issues, firmware updates being bad and causing RROD!) Who would've thought that you can't lay a expensive console on it's side, on the feet that are there for that explicit reason! STUPID. Maybe on the next GEN. MICROSOFT will go back to the ugly (yet functional) XBOX ORIGINAL design! At least it didn't melt down from everything being crammed together! (If they even release a next gen console that is!)

My family and i play the original xbox (XBMC, Oddworld, Fusion Frenzy) and our Wii (World of Goo, Guitar Hero) all the time now. I've never been a hardcore gamer, i just must like spending over $1,000 on defective garbage.

BTW Kudos on VISTA guys, i love that!

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