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Sentimental Xbox 360 ruined after being sent in for repairs

Posted Mar 1, 2008 at 6:22AM EST by QJ Staff

Listed in: Xbox 360 Tags: Bungie Studios, customer service, Microsoft, Rooster Teeth, xbox 360 titles

Microsoft's had a lot of complaints from gamers after dealing with their customer services or repair centers, but these stories were mostly of gamers who've had bad experiences. However, this story may have struck at something closer to the heart.

Gamer bs angel relates the story of a friend, Nathaniel, whose Xbox 360 broke down after two years of use. While that part of the story isn't exactly new, it's the circumstances of his situation that made it a little different from the others.

You see, Nathaniel's console has acquired quite a collection of signatures and artwork from notable members of the gaming community, all written and drawn on the console with a permanent black ink marker.

This included signatures from members of the Rooster Teeth Productions, the Xbox 360 team, and even the staff of Bungie Studios. The console also had custom artwork from Roster Teeth Comics artists and Halo fan artist Luke McKay.

So naturally, he had apprehensions in sending the unit in for repairs, since Microsoft sometimes replaces broken consoles. He also couldn't take the console apart since this would void the warranty.

He then took some safety measures. He called Xbox support and got an assurance that he will not get a replacement, and will get back the same console. After which, he also wrote a rather detailed letter which he shipped along with the console.

However, it seems these steps didn't help. The console that was sent back was indeed his very own console, except that the casing was scrubbed clean, erased of all of the signatures and artwork, save for a few smudges.

Nathaniel tried to contact Microsoft to discuss the situation with them, and to ask them for an acknowledgment of the mistake and for an apology. It was not until later that Microsoft called him to say they are "looking into the issue and are working to correct the situation".

The incident was probably due to some communication breakdown. Surely an unfortunate incident, but hopefully Microsoft will be able to make it up to Nathaniel. We'll update you as soon as we hear of developments.

The pictures above show the console before it was shipped off for repairs (warning, slight foul language). The last image shows the console after it was returned. You can see where the permanent ink was scrubbed off by the smudges.

Via Hawty McBloggy

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(1)

(1)

well he got the money to go to all those conventions and he couldn't buy a new 360 and save the special one for more conventions or even OH let say EBAY . well done Microsoft screwing you hardcore fanboys one at the time keep up the good service ;) . btw I'm not trying to start a flame war just my opinion

# If that happened to me ... — OnimushaGTA 2008-03-01 09:38

If that happened to me , i would hate microsoft for life !! and switch to SONY !!! ASAP

# customer care woes — Guest 2008-03-01 11:03

In fairness, I remember this article we did about Sony doing a number on a poor guy and his PS3 as well.

http://ps3.qj.net/Sony-s-customer-care-nope-dust-doesn-t-void-your-PS3-warranty/pg/49/aid/107477

Goes to show that there really isn't any justice in this world. ~_~

# . — LordQuas431 2008-03-01 11:24

I'd be kinda happy that they cleaned it for me if I was him, it looked terrible with all that ink on it

# too bad — Mr Toasty 2008-03-01 12:18

Definitely an error in communication i think. The tech support guy who worked on the console must've thought he was doing a favor to the owner of the xbox.

To be honest I'm surprised they went as far as to clean his console really.

# I don't get how this is MS' fault — Master Chef 2008-03-01 12:34

MS as a company didn't do anything to this kid, the service rep even told him it would be taken care of. He was screwed by some repair monkey.

Whoever cleaned this kid's 360 needs to go jump off a bridge

# In all fairness. — Techni 2008-03-01 14:01

The PS3 one was a paid actor who basically buried his PS3 underground and it was a biohazard with all that dust which is why Sony didn't fix it. Sony even posted pics as proof.

# someone probably just replaced the lids... — lavino 2008-03-01 17:24

and auction them later somewhere else ;)

# probably did lol... — blackmobb 2008-03-01 18:32

probably did lol...

# HAHA....anyone notice? — jrm125 2008-03-02 05:30

In the second photo, someone wrote: "360? More like three *****sty!"

# yeh your right — tobyo1 2008-03-02 06:16

thats something for microsoft to really look into

# . — MikeyMike01 2008-03-02 09:19

"Don't put too much ink on me, I might overheat."

:)

# In all fairness. — FreePlay 2008-03-02 11:15

You're an imbecile.

# Charles D. — Stealth! 2008-03-02 14:12

That link doesn't hold the same in this article. Fact is the person didn't tale care of his {PS3 and got dust out of it, he abused his console and shouldn't really own a console. So he got what he deserved.

This is different. MS once again proves they don't give a flying *bleep* about their Consumers and screw them again.

This isn't at all justice, but the Sony one is. I have no remorse for the PS3 user who got his console all dusted up.

@Techni

Your an idiot. That doesn't make any sense whats so ever, nor is it true.

# hmm — Binary 2008-03-02 20:19

I think thats why they rub it off.

360 Repair guy: -reads it- ARGHHH I show him 3 *****sty!

-rubs it off-

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