Repair specialist: Xbox 360 Elite RRODs not so rampant

Posted Jul 8, 2008 at 3:14PM EST by QJ Staff

Listed in: Xbox 360 Tags: customer service, Micromart, Microsoft, Ring of Death, UK, xbox 360 titles

A story published by the UK Daily Mirror reported several days ago that Microsoft's Xbox 360 Elite SKU suffers from the same widespread failure issues that plagued its predecessors. The Daily Mirror described the "red ring of death" (RROD) problem as 'endemic' and said that a huge repair fund has been allocated by Microsoft to take care of units being sent back.

Microsoft has denied the details in the article and downplayed the gravity of the situation. In a seemingly unbiased support of that statement, a customer service manager from repair service Micromart has given out his thoughts on the matter based on experience.

"I can't really comment on that story in today's Daily Mirror," said Geoff Croft of Micromart. "All I can say is that we have had very few Elites in for repair since they launched last year."

"We don't deal directly with the three red rings problem any more, although we would still have heard from our retail clients if it was becoming an issue with the Xbox 360 Elite," he added.

Micromart, however, has conceded that a growing problem with older Xbox 360 SKUs exists. Croft said that their company receives around 10 Xbox 360s a week with graphics chip-related problems. The repair service considers this a major issue and advises customers to go directly to Microsoft so that the company can take more decisive measures to protect customers against it.

Via Tech Radar

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My roommate bought one of these 360 models last summer and had to get it reapaired because the cd drive wouldn't read anything, but it could still play stuff from the hard drive. So it could be true that the elites don't suffer from the red ring of death, they break in other ways that microsoft would downplay.

# blah — Binary 2008-07-08 16:56

Microsoft just paint the white one to black and slap a 120GB and call it elite, thats all the did. Same DVD,SKU,Fans,Ch ipsets. nothing new but the sexy black and more space.

They should of had longer lasting and quiet drives instead of ones that sound like a jet engine going off

# ... — [DVSDevise] 2008-07-08 18:51

Actually they added new proxy glue, thermal pads and an extra heatsink to the GPU. They also added digital out with a HDMI port. Most models also contain a quiter BenQ DVD-ROM so it doesn't sound like a jet engine anymore.

# .. — 93pauott 2008-07-15 14:21

they also added some new errors...

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Repair specialist: Xbox 360 Elite RRODs not so rampant

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