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Redirect: Peter Moore "can't comment" on Xbox 360 hardware quality/failure rates |
Listed in: Xbox 360 Tags: customer service, Microsoft, Peter Moore
There have been enough commentaries on Xbox 360 failure rates, and Microsoft customer service responses, that we would have just passed on this. Still, there's Peter Moore's recent interview with The Mercury News' Mike Antonucci, and Moore's response to a reader question regarding hardware failures might be instructive in looking at Corporate HQ's attitude to the issue.Q (from reader): IÂ’d like a straight answer on issues with hardware quality (have suffered through 2 defective 360Â’s in a 7 month span and am about to call it quits with this system). MS claims an 'accceptable' 3% failure rate but I imagine the actual number to be much higher - perhaps 2x or 3x more?
A: I canÂ’t comment on failure rates, because itÂ’s just not something - itÂ’s a moving target. What this consumer should worry about is the way that weÂ’ve treated him. YÂ’know, things break, and if weÂ’ve treated him well and fixed his problem, thatÂ’s something that weÂ’re focused on right now. IÂ’m not going to comment on individual failure rates because IÂ’m shipping in 36 countries and itÂ’s a complex business.
The best, non-judgmental interpretation we can get from this response is that it is Microsoft's policy and attitude to deal with cases of malfunctioning Xbox 360s on an individual basis - and thus cannot give an encompassing answer to the issue - or treat it in such an encompassing manner. Now it is unarguable that Customer Service is/should be dedicated to the full satisfaction of each disgruntled consumer.
Still, we couldn't blame critics who will - and have - focused on Moore calling the failure rate a "moving target." Looking to the individual responses to individual issues, and the results from them, might really smack of redirecting in light of that.
Sensationalist? Maybe - but people still keep asking the question.
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newsflash microsoft: The Wii and PS3 is ahead of the 360 in Amazon!! read the link if you don't believe me...
http://news.punchjump.com/article.php?id+4151
i'd like to turn this Moore guy into a moving target and maybe he'd end up like badam's 360.
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My consol Has a 2005 manufactureing date And they are fixing it for free. And giveing me a one year warenty on the repair.
It took a While for the prepaid shiping box to get here. But once it did, It took 3 days for shiping. And yesterday they receved my 360, Fixed it. And shiped it out this mornig!! The ups tracking number says the delivery date it the 11th.
I cant complain so far about there service!!
(((whatch scence I posted this it will proably return DOA... LOL!!!!)))
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it's like saying "oh thanks for the band aid" after u give the mugger ur money but still he hits u on the head.
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http://digg.com/gaming_news/Xbox_360_Hardware_Failure_Survey_59_Fail
http://blogs.mercurynews.com/aei/2007/02/xbox_360_failures_a_loyal_fan_returns_seven_machines.html
http://kotaku.com/gaming/xbox-360/high-failure-rates-finger-pointing-and-zombies-196797.php
http://biz.gamedaily.com/industry/feature/?id+13902
http://en.wikipedia.org/wiki/Xbox_360_technical_problems
here are articles pertaining to ur reliable XBox... it is not a post from a fanboy but actual reports, not from any fanboy sites or forums but from sources like wikipedia, mercury news, game daily, and so on.... i just took then in random from a huge list of actual accounts on XBox consumers and there are even return figures from retailers... i could post them all here but i guess you get my point... you may not like it but it's true... the 360 fails... it dies.
i don't know about anyone here but i've never had a anything die on me before the 360 is special.... ur's working, good for you... but i'd rather believe actual journalistic report where it covers more of the world than you and ur little network of friends.
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can't imagine buying a tv, a printer, a pc, a home theater, and then it just... dies. it dies.
what the hell are you covering it up for moron!!! even microsoft knows this and has even admitted to it!!! even trying to make up for it with the consumers!!!
you are stupid kid.
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We know by the North American NPD figures that the 360 is outselling the PS3 by 2:1. And the Wii is outsell the PS3 by 3:1.
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http://www.psxextreme.com/ps3-news/1175.html
http://www.psu.com/node/10655
all this links are recent quarterly sales report from Australia.. the Wii and PS3 are neck and neck (PS3 short of just 1000 units)... the 360?? nevermind... wouldn't want to disappoint you...
now that ain't Japan... that ain't US... and the article are posted even the Amazon one are recent ones. Change happens... don't be so blind to think that the figures you've gotten used to so far will be holding up in a weeks time... a month... a year... 3 years from now.
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so you can throw that amount at me all you want.
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if not they wouldn't of up the warenty so much.
When I bought my lanch consol it came with a 90day warrenty regesterstratio n card. And it is still in warrenty today.
The PS3 has no games shut up fanboys. BYE BYE Ken K.
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Quixand, honestly PS3 sales are nothing to brag about. There will probably get better but honestly for a last gen market leader (over 70% market share in the console market) sales are just horrible.
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and no it hasn't skipped my mind that the ps3 is still in last place in TOTAL units sold... and indeed it is nothing to brag about...
but a console 3 times the price of a wii and twice the 360 is selling inspite you guys killing it off barely six months in its existence... and don't feed me that crap about launch since we both know, if ur in australia, the 360 launch numbers even in revenue is comparatively deficient to the ps3's even though it was launched without the presence of any next gen competition.. and please the ps3 was launched 23rd of march... the numbers are of date ending 31st of march... the wii and xbox has a complete three month sales figure...
so what i'm saying is not that the PS3 is suddenly leading everyone... but that it's becoming clearer that sooner or later we will be shoving the number's in ur faces.
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XBox launched March 2006 with 180,000 units sold... PS3 launched March 23, 2007 with 36,000...
now... you do the math.
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My problem: how could I switch? I've got so much money in this, and everyone I know is on Live, and no one I know has a PS3... ...and Halo
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I never said the PS3 was going to die after 6 months. I just said that sales were nothing to brag out, especially in a 360 related topic.
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Yes i own, 2 360s, i premium, and one Elite. My Premium is connected to my 50 inch Grand Wega SXRD, and the Elite is connected to my XBR3.
So in actuality, i have about 6Gs invested in Sony TVs, vs 900 in MS consoles.
I have 3 360 in my house, (One is my roommates) 2 are launch, with zero issues.
So stop trying to justify your PS3 purchase to all of us. Good for you, enjoy your console, and stop trying to spreak useless FUD.
Your worse that vietone
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You can attack air, you know people breath when they play ps3's. "Oh I wish there wasn't all of this air because people play ps3's why breathing, 360's air is better."
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[sarcasm]Gee, you're so right MCS I got totally screwed with my 600$ Blu-Ray player! [sarcasm] *cough*even though Lair, Heavenly Sword, and Uncharted: Drakes Fortune are coming out *cough*
"Didn't you hear Wal Mart will carry HD-DVD movies and players exclusively?
PS3 will not get the price cut it needs in time.
PS3's sales are horrible and more and more exclusives will be lost."
I still don't understand what your trying to prove here. The PS3 is doing quite well for being five months old. When I had a 360 in January '06 I only had one game for it (I was waiting for GeOW and F.E.A.R.). I now have one game for my PS3 as of January (again, I am waiting for Lair and Heavenly Sword). So does that make my experience any different on the PS3? No. Both the 360 and now the PS3 are able to hold my interest with online content until good games come out. As far as exclusives go I think it's fine for Konami and Capcom to expand to all consoles the more players the better :). As long as there are still first party exclusives on both sides it doesn't bother me.
"Message to all PS3 fantards:
STOP TROLLING 360 FORUMS SPREADING LIES ABOUT 360 DEFECTS! SOME UNITS ARE FAULTY BUT MS FIXES THEM!"
Yeah, you probably don't understand the definition of a hypocrite if your name is synonymous with "fanboy".
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Starting May 16th I will be busy playing the Halo 3 beta day in and day out. Even now your petty comments are floating out of my mind as the anticpation and excitement rises within me.
hehehe You guys really suck. Like I said have fun.
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PS3 will be obsolete last quater 2008,get over it and get a life.
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Jump in!
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i do in fact own a ps2 and will 100% be buying a ps3, I want something that is up to date and not slapped together lol
sorry xbox 360 fans if the truth hurts.
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How about comparing the Xbox360 problem to the Xbox Mr Common Sense, the Xbox360 failure rate is horrendous compared to the original Xbox a year after launch. /
And how do you explain the all the articles on the major gaming sites about 'red ring of death' I never saw anything similar that with the original Xbox. Some of them telling stories of how all their xbox360's died. Don't tell me theres not a connection between those articles and peoples stories on forums about how their up to the 3rd xbox360 with so many people(every time)replying that they too have problems, and people from stores that say they have had like half of them returned to them for repairs./
I would really like an explanation Mr Common Sense,please enlighten me with your point of view. If you can't explain to me why by the time this blog is gone then i'll assume you agree with me.
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let me giv u e.g wot OBSOLETE is.
A casset playa is OBSOLET coz its old gen and replaced by CD. Same with VHS which was replaced by DVD. See the pattern? Wel many things get replacd lik this in order 2 kp up wit advancing technology.
360 STIL HAS CURRENT GEN DVD LOOOL, NO WIFI, NO FLASH MEMORY - ITS ANOTHER DREAMCAST
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This type of performance would destroy a piece of hardware in more "mature" markets, but gamers are suckers who with a little ra ra speech are all forgiving and apoloigists for the lack of commitment from a hardware manufacturer.
Do you losers think the Ipod would be as popular with this type of performance? How about the latest Intel Core Duo 2 or the latest Ferrari? For what you pay for a console and what it provides, the price is far from reflective of what you're getting. Yet, all these posts answer an obvious fact with attacks of fanboyism by ps3 fanboys.
I could understand if you were arguing over types of games available or Xbox Live, but anyone who argues against the 360 being a cheaply made system needs a reality check.
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let me giv u e.g wot OBSOLETE is.
A casset playa is OBSOLET coz its old gen and replaced by CD. Same with VHS which was replaced by DVD. See the pattern? Wel many things get replacd lik this in order 2 kp up wit advancing technology.
360 STIL HAS CURRENT GEN DVD LOOOL, NO INTEGRATED WIFI, NO FLASH MEMORY - ITS ANOTHER DREAMCAST. + IT HAS CURRENT GEN DESIGN
PS3 is so much more NEXT Gen and the day i brought it, the kids IN THE SHOP were like "WOH HES GETTIN A PS3 IVE ONLY GOT A 360"
I completely understand if u dont hav any response to my true comment
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I have had many consoles in my day too. Oldest being the Colecovision. Have played with the intellivision too at a neighbours. I've had NES, SNES, PS1 and the PS2. None of them have broken down on me. (I just gave away my PS1 to this new kid in town) I just wish the xbox 360 was just as reliable.
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