Microsoft's Xbox replacement disc program now available |
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Microsoft has announced that it will be replacing Xbox 360 discs that have been damaged. Before you get excited, the company has specified conditions that apply to this promo. The disc replacement program will only cover select Microsoft published titles such as Gears of War and Crackdown. They've also limited the exchange to one disc per game for each Xbox 360 unit, so if you own multiple copies of a game and they all got nuked, you can only have one replaced unless you own more than one Xbox 360. Finally, they are charging US$ 20.00 per disc replaced, so if you're having multiple games replaced. it might be turn out to be rather expensive.
Microsoft has released a statement regarding their improved customer support:
We are committed to delivering an improved Xbox customer service experience for our Xbox 360 console customers, one that is faster, more efficient and includes shipping free of any charge. From our customer service representatives to our executive team, the entire Xbox team has made delivering on this commitment a top priority.
This is good for Xbox owners worldwide. Their disc replacement program is open to Xbox 360 owners from Europe, US, and Asia. Those located in Asia are requested to contact Xbox 360 support for instructions and details while those located in Europe and US can click on our source link below to go to the page where you can find the downloadable form.
Games covered:
- Crackdown
- Fuzion Frenzy 2
- Gears Of War
- Halo 2
- Kameo: Elements of Power
- Ninety Nine Nights
- Perfect Dark Zero
- Project Gotham Racing 3
- Viva Piñata
- Xbox Live Arcade Unplugged Vol. 1
- You must enclose one damaged disc for each disc to be replaced.
- You must be over 18 years of age.
- No replacement will be made if less than 90% of the damaged disc is enclosed.
- Payment is by credit card only and is not refundable. This program cannot be used in conjunction with any other offer or program
- Replacement will be the game disc only, without case or game documents and the same game title you submit.
- Your name and address must match the name and address on your credit card billing statement and is the address that will be used for delivery. Microsoft is not responsible for shipment to an incomplete or incorrect address.
- Program is for CONSUMER END-USERS only. Your Xbox 360 console serial number is required for each order. Maximum quantity requested of each game title is one (1).
- Submitted materials become Microsoft property and will not be returned. Microsoft is not responsible for any lost submissions.
- This is a limited-time program, subject to availability, and subject to change without notice.
- Microsoft will replace only selected titles and has no obligation to replace all titles or any particular title.
- Incomplete or incorrect submissions will be returned to you.
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Comments [refresh]
Does the 360 wear out the games after extended play? I've played Halo 2 for hours on end and the disc never kicked out. Any info?
No, it used to be (might still be) that if you jolted your 360 while a disc was spinning, it'd make a big circular scratch.
Anyway,
Microsoft is kicking ass with these new policies, including the plans to do away with DRM on their Zune service! KUDOS, MICROSOFT!
Only the first gen 360's damaged the discs. The later ones are fine.
the new ones still eat discs (mine does) but i didnt move it.
my 360 cracked my gow disc in three ways but im getting it replaced 4 free from microsoft. so i ain't complaining.
Why is Halo 2 $20 to replace? You can go out and get Halo 2 for $15 new
why are you complaining? if youre smart, you'll just go out and buy a new Halo 2 then...
That's what Microsoft wants you to do, spend the extra $5. It's called business.
I didn't even know this one, but of course I would never own an xbox... It eats discs? That's stupid as fuc k.
On a side note, the bluray discs are coated with a special polymer that lets them withstand horrible abuse, including steel wool!!
But yes, of course. Your dvds are so much better!! lol
Idiots.
ACTUALLY IT DOES EAT DISCS SO SHUT THE HELL UP.........IT ATE 3 DIFFERENT COPIES OF GoW
All my games still look perfect and I play them all the time.
The coating on blu ray discs is hard, even harder than the laser. If for some reason the disc becomes misaligned, the disc can actually scratch the laser! Better hope that never happens.
It only scratches discs if your retarded enough to move your 360 while its on.
Another lie from the fingers of no common sense... No, a BD will not scratch the laser. Moron. That's creative though... It's interesting how your thought process works.. Are you autistic?
Disc becomes misaligned??
Fu CK YOU ass hole.... :)
You just lie, all the time.. It's silly.
I had my 360 vertical for a short time and had a disc get all scratched simply from trying to eject it. Result - I don't stand the unit vertical. Microsoft should never offer vertical as a selling point, the disc barely stays in when it's this way and the slightest bump results in a scratched disc. Unfortunately, my disc was not published by Microsoft. Shouldn't they still have SOME liability for my damaged disc?