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Microsoft: Xbox 360 problems? Call customer care, not Bill Gates

Posted Feb 3, 2008 at 12:11AM EST by Mabie A.

Listed in: Xbox 360 Tags: Bill Gates, customer service, Microsoft, Ring of Death, xbox 360 titles

Bill Gates answers your prayers - Image 1

Did you hear about that guy who skipped all the bureaucracy of customer service and instead opted to go straight to Microsoft's main man, Bill Gates, for his Xbox 360 problems? Er... at least, the former main man.

Apparently, the Xbox 360 owner emailed Mr. Gates personally about his console gripes (all gasp together now). But what's even more amazing is the fact that Mr. Bill Gates himself acted out on the complaint, pulling his ever powerful strings to get it fixed. And fix they did - in a record time of 24 hours! The complainant got a brand new unit because of his audacity to email the richest man alive.

But while that's a certain cause for jubilation to all Xbox 360 owners out there, Microsoft, so it looks, wasn't as ecstatic about it. To clarify that Bill Gates is not exactly the proper channel to air your console issues, they have released an official statement regarding who you should contact if anything unfortunate happens to it:

Bill Gates or Microsoft executives are not an appropriate escalation point for customer service issues. Customers experiencing issues with their Xbox 360 console should contact Xbox Customer Service. Our customer service team is well equipped to ensure that the repair process goes smoothly.

That said, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience. We are continually improving the design and performance of the Xbox 360 consoles to decrease the likelihood that a customer will experience the three flashing red lights. In the event they do, they are covered for three years under our extended warranty.

Hey, we already know it's the customer service we should contact. Still, it's just cool to be able to get your console issues resolved by Bill Gates himself, right? Then again, the guy does deserve to enjoy his retirement.

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I wish I emailed him. Damn. To be honest I just sent in my repair form today since I just got the RROD. Im kind of happy though that my 360 lasted this long. I have had mine since launch in nov. Sure im angry because I really wanted to play Lost Odyssey but I guess I'll have to waste my life another time.

# I bet — Binary 2008-02-03 13:58

Bill Gates might be siting at his home with Windows Vista on his 360

muahahahahaha...

Really be cool to have windows on xbox.

# lol — Metal Jody 2008-02-03 15:38

I thought Bill Gates was too rich to be taking care of any issues. especially over an Xbox 360. I bet that dude's got a Xbox 720.

# uhh — hooger 2008-02-03 16:27

How did he get his personal email?

# lol — evilgenius101 2008-02-03 16:28

lol i bet he does

# ... — Binary 2008-02-03 17:21

microsoft got a page were the url goes by /billg/

he might use that but his email filters for only HP, intel, mac, all the big guys he personally stays in touch.

So I really calling this bull*****.

# yeh — na2rul 2008-02-04 07:07

then both the hardware and the software will crash.

im hating MS even more coz my headphones snapped, then the tip of headphones 1mm thick plug broke and got stuck in Ltd edition controller >:(

# bull topic — ruleofwisdom 2008-02-04 09:08

This topic is just a gimmick, may be made up by one of the qj staff(by the way Bill Gates does no longer hold the title of the richest man on the planet, there's someone over him).

# . — mikekearn 2008-02-04 09:21

He never held the title of the richest person on the planet. He was only ever the richest dude in the United States. There's been richer people than Bill Gates for decades, and continues to be.

# you must — demondirk 2008-02-05 05:49

want to fills his but hole by the way you keep calling him that t(-_-t)

# @ mikekearn — Kingofdaberbz 2008-02-08 04:52

actually your wrong Bill Gates, was the richest man on the planet until this Mexican guy overtook him.He has some kind of cell phone business

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