Microsoft: Xbox 360 problems? Call customer care, not Bill Gates |
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Did you hear about that guy who skipped all the bureaucracy of customer service and instead opted to go straight to Microsoft's main man, Bill Gates, for his Xbox 360 problems? Er... at least, the former main man.Apparently, the Xbox 360 owner emailed Mr. Gates personally about his console gripes (all gasp together now). But what's even more amazing is the fact that Mr. Bill Gates himself acted out on the complaint, pulling his ever powerful strings to get it fixed. And fix they did - in a record time of 24 hours! The complainant got a brand new unit because of his audacity to email the richest man alive.
But while that's a certain cause for jubilation to all Xbox 360 owners out there, Microsoft, so it looks, wasn't as ecstatic about it. To clarify that Bill Gates is not exactly the proper channel to air your console issues, they have released an official statement regarding who you should contact if anything unfortunate happens to it:
Bill Gates or Microsoft executives are not an appropriate escalation point for customer service issues. Customers experiencing issues with their Xbox 360 console should contact Xbox Customer Service. Our customer service team is well equipped to ensure that the repair process goes smoothly.
That said, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience. We are continually improving the design and performance of the Xbox 360 consoles to decrease the likelihood that a customer will experience the three flashing red lights. In the event they do, they are covered for three years under our extended warranty.
Hey, we already know it's the customer service we should contact. Still, it's just cool to be able to get your console issues resolved by Bill Gates himself, right? Then again, the guy does deserve to enjoy his retirement.
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Comments [refresh]
if MS would test their products before release and stop using cheap out of date technologies the consumer wouldn't have to contact their CEO
I wish I emailed him. Damn. To be honest I just sent in my repair form today since I just got the RROD. Im kind of happy though that my 360 lasted this long. I have had mine since launch in nov. Sure im angry because I really wanted to play Lost Odyssey but I guess I'll have to waste my life another time.
Bill Gates might be siting at his home with Windows Vista on his 360
muahahahahaha...
Really be cool to have windows on xbox.
I thought Bill Gates was too rich to be taking care of any issues. especially over an Xbox 360. I bet that dude's got a Xbox 720.
How did he get his personal email?
lol i bet he does
microsoft got a page were the url goes by /billg/
he might use that but his email filters for only HP, intel, mac, all the big guys he personally stays in touch.
So I really calling this bull*****.
I emailed Reggie Fills "hisbuthole" Aime from Nintendo about why they don't support the Gamecube anymore and he just called me cheap and told me I ought to buy a Wii.
then both the hardware and the software will crash.
im hating MS even more coz my headphones snapped, then the tip of headphones 1mm thick plug broke and got stuck in Ltd edition controller >:(
This topic is just a gimmick, may be made up by one of the qj staff(by the way Bill Gates does no longer hold the title of the richest man on the planet, there's someone over him).
He never held the title of the richest person on the planet. He was only ever the richest dude in the United States. There's been richer people than Bill Gates for decades, and continues to be.
want to fills his but hole by the way you keep calling him that t(-_-t)
actually your wrong Bill Gates, was the richest man on the planet until this Mexican guy overtook him.He has some kind of cell phone business