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Microsoft owns up to Xbox 360's disc-scratching problem |
Listed in: Xbox 360 Tags: Kassa, Microsoft
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If you're an Xbox 360 owner, then you probably are aware of the problem of game disc scratches. This particular complaint, dubbed in the internet as a typical Xbox 360 problem, is far from being but an exaggeration, as there are users who have gone to Microsoft directly to complain about it. Some even say that the damage done on their discs brought about by the console is enough to warrant their discs obsolete. Microsoft, for a while, lay quiet and unmoved by these complaints. That is until Kassa, a Dutch television show, persistently nagged the Xbox 360 creators about it. The show's aim was simple: get to the problem of the Xbox 360-disc scratching mystery and make those responsible hold up to their responsibility.
So, Kassa did tests on the console and put the whole process in video for them to have some credible proof. The result? Most of the consoles having this problem would be those produced in December 2006. It appears that there is a TSST drive with missing parts, which are meant to be there to make the disc stable. The culprit, therefore, is no other than Microsoft itself.
What followed next was an outburst of many more complaints pertaining to the same problem. With the customers finally finding an ally in the persona of Kassa, who had real information pinpointing who the culprit is, Microsoft then had no other recourse but to issue a statement about it. Of course, it would be doubly worse for them if they keep their mouths shut and pretend like they don't hear a word a whole bunch of people are already shouting.
And finally, Microsoft concedes that it could, indeed, be a manufacturing problem. Here's what they have to say about it through a press release:
Of course it is important to us that our customers have the best possible game experience and therefore we take these test results very serious. Xbox owners who think their discs are scratched as reported by Kassa, should contact us. We will investigate the console and when needed, repair it so it becomes a full functioning console. We will also inform Xbox owners how they can obtain replacement discs in case they require them.
So there you go. If you are experiencing this kind of problem on your Xbox 360, just contact Microsoft so they can fix your console right up. That's what they said they'll do.
Thanks to tipster jebissaveme!
Via CDFreaks
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Any way I contacted Microsoft via their support email explaining I have never moved my Xbox whilst a game is in the drive and that this issue was breaking my original Xbox disks and my 360 disks.
Guess what? No reply. They kept quiet, refusing to address the problem.
Maybe now they will fix it, although it has just gone out of warranty.
Nice timing!
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and you thought microsoft was bad at making software just look at their hardware.
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The ONLY reason I can think of all these games getting scratched simply by spinning in the tray is that some games are "thicker" then others. It's hard to explain to people who don't own a 360, but with a "thick" game in the tray, the console will be noticeably louder (Gears, Crackdown and Vegas are my loudest games, in comparison to Guitar Hero or Test Drive, and ironically two of my loudest games are Microsoft games).
The reason why they're so loud is because the disc is thicker then other games, so there's more strain on the motor that spins the disc. Try it yourself if you don't believe me. I just found it ironic that it's Microsoft's system and it's in-house developed games are tearing themselves up inside their own console.
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