Lesser service, extreme response: The Big Box Project |
Here's a story that deserves a place in the 2007 Edition of "Strange Things Covered by QJ." Angered by some bad service from Microsoft customer service, Conor decided that the best way to retaliate was to use one of their customer service loopholes against them.
Here's the backstory. His first experience with Microsoft customer service came the first time his Xbox 360 broke. When he sent it in for repair, Microsoft basically paid for the shipping, sending him a box which he could return his broken console in. Unfortunately, it broke once again, but between the first and second problems with the machine, Microsoft apparently changed the terms of shipping so that the consumer would have to pay for the shipping to Microsoft, but Microsoft would pay for shipping it back and repairing the console.
They won't give him a box, and now, he's really pissed. Since the customer service reps mentioned that little tidbit about paying for the return shipping, his response was to basically ship his broken Xbox 360 in the largest container he could find. As his site explains, "The mission is simple; to raise enough money through donations to send the largest box possible... a shipping container."
While we can understand the frustration with bad customer service, this is way out of proportion for the cost of shipping and a box. There are so many other ways to get your frustration across, such as a well-worded letter or an emo-gamer blog, but this is really taking it a bit too far. Currently, he's gotten around US$ 140 from donations, but we're really hoping he doesn't push through with this altogether ludicrous plan.
For more info, you'll definitely want to read his story, but otherwise, you may want to just sigh and shake your head in disapproval.
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Comments
Sony has cardboard boxes and Microsoft doesn't.. hmm.. Gotta squeeze every penny, huh?
LOL! That is awesome! I hope he gets the money.
if it arrives in a shipping crate, we will send it back in a shipping crate!
I hope he gets the money too... *****ing game compaines earn hugh amounts of money from console sales and your telling me that if their product breaks the consumer should pay to send it back!?! If they had taken the time to make a product that did not break then it would be a different story. I myself have had my xbox just stop working only 2 months after launch. And ive had at least 2 friends with the same problem. These companies take the piss!
He should start a sister donation account for packing peanuts.
ask for tv people to record this too and write a big message on the box saying "do u get my attention now, fix my 360!!!". this will make a big embarassment to xbox and they will give you a new 360 and like 100 000 if u stop embarssing them infront of their media, costumers etc.!!!!
they'll prolly think its a nuclear bomb or something!!!
the first one i had to pay to ship it in, i'm glad my brother still had the box M$ sent his back in... the second one i didn't, for whatever reason. i told the service rep i had opened the 360 and she seemed to ignore that. i removed removed everything i wanted to keep and sent it in. a week later i got a new box in the mail. i figured m$ might bill me, but i don't care. i didn't have the money to pay for the repairs at the time, but i do now...
I hope he gets the money too.
yea
i expected everyone to complain about him being petty. but good on him. if i had paypal i'd donate. how much does a 40 foot solid steel shipping container cost? and how much would it cost for MS to send it back?
and we will send it back broken
In one way I say kudos to him, I too got hit with double xbox 360 deaths and was screwed by their new shipping policy. But I don't think they will actually return the xbox to him in the crate. When I sent mine in out of my own pocket, it came back in a different box, their standard one which they used to mail out to us to ship the console back to them.
this dude is wasting his time, they ship it in a totally different box than whatever you send it in.
i recently sent my 360 in to get the disc drive replaced and on the phone they said i would have to pay for the shipping to them and they would pay for the return. 4 days later a prepaid box showed up at my house... with a paid shipping label. about a week later the 360 came back, comeplete with an extra harddrive ;)
If I were him I'd wait 'till I get the donations then keep the money and send it in a tiny box. And like adp said, MS ships it back in a different box, they'll just laugh at him for wasting all that good money. The only one getting screwed here is him, if he decides to go through with it.
Pocket the money and buy a new system... lol
HE NEEDS TO GO THROUGH WITH IT I want to see a movie of them getting the container i would laugh so hard!!!
I donated a few bucks, I think it's pretty funny.
"I myself have had my xbox just stop working only 2 months after launch. And ive had at least 2 friends with the same problem." What you're not sure how many of your friends supposedly had their xbox 360 break? I call BS once again. Nearly all electronics companies make you pay to send broken electronics back. Why does everybody bi*ch when a console maker does? I'm suprised anybody donated as I'm sure he won't get enough and he'll end up keeping the money anyway. Go scammers!
What a waste of funds and time. I wouldnt give this morron one penny. FFS, do you think it will prove anything. Do you think MS is actually going to return it in that box? No likely. He will probably damage his console even more shipping it in that container, and void his warrenty. I hope MS doesnt do anything to help him. Again, this guy is a morron with too much time on his hands.
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