Customer service woes: Microsoft won't send back 360, suspects owner of stealing |
Ó
There's one thing that unites gamers more than anything: a fellow gamer in need. We've just caught word of another "sent console for service" shenanigan and it's again a story about Microsoft and an Xbox 360. What do you do when you send your Xbox 360 for service, and get suspected of stealing it?We've heard all sorts of customer service horror stories before, and for this particular case, customer service seems particularly impossible. The customer sends the 360 in question for service, which gets sent back to her home address while she was at work. Package goes on a roundabout and ends up back at Microsoft. The customer calls Microsoft again and customer service promises that they'll send the package to her work address the next time.
Then the craziness happened. Apparently, the suspicion came from the fact the owner requested two repair orders. The problem is, the said customer had sent her receipt (yes, she's a girl) and credit card statement proving ownership, but to no avail. As of this writing, the Xbox 360 in question has been MIA for four months.
What do you guys think? Should she go and hit Microsoft with the lawsuit bat? Or at least, file in small claims court?
25 Jumps Sega's Mega Sale on PSN
Contact Us:
The QJ.net Network |
|
| Site | Feed |
| QJ.NET | RSS |
| Nintendo DS | RSS |
| PlayStation 3 | RSS |
| PSP Updates | RSS |
| Wii | RSS |
| Xbox 360 | RSS |
| MMORPG | RSS |
| Personal Computer Games | RSS |
| iPhone - iPod Touch | RSS |
| QJ.NET Forums | RSS |
User Favorites - December
User Favorites - December
| Top Jumps | |
| Custom Firmware 5.50GEN-D3.. | (2710) |
| Custom Firmware 5.50GEN-D3.. | (1016) |
| Custom Firmware 5.50GEN-D3.. | (527) |
| Tiger Woods Wife Outrun Fl.. | (504) |
| MaGiXieN: 6.xxGEN is not w.. | (411) |
| MaGiXieN explains release.. | (358) |
| Custom Firmware 5.03GEN-C.. | (307) |
| PSP Homebrew: CFW 5.03 GEN.. | (210) |
| Custom firmware 5.50GEN-D.. | (172) |
| Wii homebrew - Custom IOS3.. | (110) |
| PSP Revolution v0.3 | (98) |
| Naruto Shippuden: Ultimate.. | (92) |
| No plans for custom firmwa.. | (87) |
| PS3 optional update 3.15 d.. | (85) |
| PSP homebrew - DaedalusX64.. | (84) |
| Resident Evil 5 patch 1.03.. | (84) |
| PSP Homebrew - PSPDisp v0... | (83) |
| PSP homebrew game: PSP Mar.. | (75) |
| Sony starts talking about.. | (73) |
| gpSP v0.9 for the PSP | (73) |
| PS3 is year's best platfor.. | (70) |
| PSPlayerMT For PSP - Direc.. | (68) |
| Sony files curious new tra.. | (67) |
| PSP homebrew - DaedalusX6.. | (66) |
| PSP homebrew - PSP Live TV.. | (66) |
Categories
Archives
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
Comments
And that is just another reason why I hate Microsoft. With all the non-genuine "Genuine" Windows copies out there, Microsoft has become completely paranoid. I think she should sew them straight up and then use that money to buy a PS3! lol j/k She should make it public. Then Microsoft would have to give it back. UNITE, FELLOW GAMERS!
is in repair for 3 months... that's means the same as her lol. Now I will have to call now :P
Bet you there is more to this story than the person reports.
If all is true then Microsoft need to make things right. We all know that when they mess up big time, they tend to make it up to the customer by way of free gifts. Let's see Microsoft go one better this time and give the user the top 40 Xbox 360 games, as accusing the user of stealing is liable and I'm sure they want to avoid any misunderstanding. Of course if the information above is incorrect.... You dirty thief! C'mon MS... do the right thing... like you read QJ.net!
When will you learn....*sighs* i knew MS sucks and is horrible with everything they do in the gaming industry. I'm espically surprise that it takes MS 3 months to fix a repair on average.....WOW this is BULL$h!T and I will not stand for it that's why i have a PS3. I'm just so glad i don't get used and abused by Microsoft like some ignorant people. Go on right ahead and just like MS stab u in the back and don't forget to smile and thank you Mr. Gates
To Someone_PR: Your 360 has been gone for 3months?!?!? thats reciculis what horrible service!! To think i almost had to send mine in.....and our Halo 3 was all F'd up cause it was a Limited edition Tin case disc and we sent it in about five months ago and finally got back a REGULAR disc......so lame I knew microsoft sucks.
I'm afraid I need to call BS on this one. "Package goes on a roundabout and ends up back at Microsoft." My experience with them through my repair is that UPS or whatever shipper they use (country?) requires a signature to deliver the thing. They leave a little tag at the door and try 2 more times before returning it to MS. MS was quite clear to me when I called the original repair in. She went the wrong route, was too lazy to go to UPS and pick the damn thing up or make other arrangements with UPS directly, and is now playing the victim. I'll only help those that help themselves.
To the young woman that this is happening to. I would put up a lawsuit against them, especially if you have a receipt and a credit card statement showing proof of ownership. The only thing this says to me is that someone at xbox decided to keep ur xbox. You have the right to ur xbox once u purchase it. Go to the place that was suppose to mail it to you and get a copy of the statement that says that they sent it back to microsoft so that you can have proof that it went back to there home base. I hope you didn't give them the original copy of the statement and receipt, ur really gonna need these for ur case. I am 100% behind u, as I am sure other gamers and xbox owners are. YOU GOTTA FIGHT FOR UR RIGHT TO UR XBOX!!!!!
well need to get up get up & stand up for our rights. Bob Marlin saw this coming a long time ago, unity is the key to victory over this fat pigs
Add New Comment