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BBC to scrutinize Microsoft and 360 in "Watchdog"

Posted Feb 13, 2007 at 9:07AM EST by QJ Staff

Listed in: Xbox 360 Tags: Microsoft, Watchdog

In case you don't have good plans for tonight, you might want to tune in to channel BBC1 at 7 p.m. GMT. Why? Because at that time, the TV station will air a special edition of consumer affairs program "Watchdog" and will feature potential faults and issues with Microsoft's Xbox 360.

Gaming site Games Industry somewhat got a preview of the said episode and according to the site, the program will focus on the ring of death problem. To those of you who might have already forgotten, earlier versions of the console encountered this issue more frequently compared to the later versions.

Also, "Watchdog" will probe why Microsoft agreed to offer complimentary repairs to owners of faulty consoles manufactured before January 1, 2006 in the U.S. but not in UK. The said program will also reveal interviews of consumers who have experienced the problem but weren't able to benefit from the said repairs. These consumers were asked to pay between GBP 80 to 90 GBP (US$ 156 to US$ 175) to have their consoles fixed. Well, we guess we will all find out the truth tonight, so don't forget to watch that show.

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Because the questions are pretty cut and dry...

"Why did earlier versions have more defects?" - same as any huge hardware release, took them some months to iron out all the bugs in the manufacturing process...

"Why didn't UK get complimentary repairs?" - It's my understanding that in EU, because of some consumer organization, that regardless of manufacturer warranty, all companies have to fix defective merchandise for free anyways, so why offer it there ?

Ahh well, must be running out of companies to harrass...

# gay — Guest 2007-02-13 10:39

WATCHDOG IS GAY

# LOL its the BBC isnt it ? — Guest 2007-02-13 11:07

Have they done anything on other consoles release problems such as faulty dvd drives etc or have they just chose MS only ?.

# ermmmm....... NO — Guest 2007-02-13 12:46

may be its because they released the product to early !

and then - made consumers (customers) pay for the product a second time !

# because — Guest 2007-02-13 14:39

its half @ss rush product, so many people in EU with too many faulty consoles thats the word on the street.

# well — Guest 2007-02-13 16:47

i just had the ring of death the other day and i freaked out.. it was due to static and stuff) but customer support helped me

and it was fized after like 5 times trying.. so i was very happy

# yea — Guest 2007-02-13 23:55

definitly agree with u ebony it was too rushed, MS need to start makin ones that arent rushed arfter all the complaints etc im suprised they havent

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