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2,500 Xbox 360 units sent for repair daily, repair can't keep up |
Listed in: Xbox 360 Tags: customer service, Microsoft, Prague, UK
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Xbox 360's failure rate is gaming's holy grail no more. Numbers from all sources are coming up - retailers giving their estimates and users offering their educated guesses. In Microsoft's repair center in Havant, 1,500 to 2,500 units are reported to be sent back daily.Not only does that shed a light on Microsoft's dark secret, but also reveals that there are some fishy processes going on when UK owners send their consoles back for repair. Lee Sherman testified to 360-Gamer.com about his frustrating experience.
This unsatisfied gamer suffered three weeks without his 360, no thanks to the not-so user-friendly customer reps who weren't able to help. Constant calls asking when he'll get it back only gave him the answer it'll be “returned shortly.” Unable to resist, he asked for the repair center's number but was told that there are no phones directly to where his machine was.
Upon investigation, he found out that the person on the other line did indeed lie - repair center had a number. What's worse, it was in Prague and not in Havant. Lee stated:
A shocking statistic we found out though is that between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair. [We] phoned up Nora the [customer service] supervisor again, who then admitted my console was in Prague and hadn’t been looked at yet – she seemed amazed that we knew!
I just spoke to the customer support people because my 360 has been gone since the 8th of June. Apparently because of the backlog in Havant theyÂ’re sending 360s to repair centres outside the UK! And that because of this Microsoft are legally allowed an additional ten days to get your 360 back to you.
Via 360-Gamer
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My friend just got his 360 back today, so far it's ok. He suffered from the ROD, like most people.
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1500 X 365 = 547,500
2500 X 365 = 912,500
So they repair 1/20 - 1/10 xboxs? This one factory? And people continue to buy the 360 because obviously every tenth person is doomed right?
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Anyways... they need to release something to the public ASAP because they are very deep into the lifecycle and if they wait too long it will be almost impossible to fix the problem for everyone.
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as for "best games" it's all a matter of opinion per individual... personally there is no game for the 360 that has convinced me to convert... they're all average games at best.
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good times.
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MORE RING OF DEATHS PLX XDDDDD
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xbox 360 sucks
xbox 360 sucks
xbox 360 sucks
xbox 360 sucks
xbox 360 sucks
xbox 360 sucks
and...................................................xbox 360 sucks. good night everyone!
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i mean come one how many ps3's have had a fault? ok a few disk drive problems (but if u imported one its easy to fix if u dont care about warranty).
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The heat sinks aren't the problem but they help with the flaw of the internal design.
The system is poorly designed and they wont admit it. If anyone watched the special on the Xbox360 before it was launched in the US, they had a tour of the Xbox division where they had several prototype designs on a shelf. The person mentioned that they finally decided on the design a few months before production.
Thats less then a few months to test for reliability which is impossible. If anything, they probably didn't test it at all. The issue is the GPU, it does not get the cooling it needs and is offset to the fans and does not get the proper cooling. This is why the new heatsinks have a heat pipe going to the CPU side to compensate.
I stated this fact as soon as I saw people with red lights and the pictures of disassembled Xbox360's. I mentioned it months ago and people called me an idiot who didn't know anything.
On to the subject. The reason they are probably delayed is they are waiting for the new heat sinks. That is my best guess anyway. What is the point in fixing it when theres a strong chance of the system going bad again. They are probably waiting for the new designs.
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Hey Charlie Brown...I have a football, I will hold it and you run up and kick it.
Charlie Brown:
Lucy, every time I run up to kick the ball you pull it up at the last second and I kick at nothing and fall on my ass. I will NOT fall for it again.
Lucy:
Awe, c'mon Charlie Brown....I PROMISE I won't do that this time....look, here it is...see? I will hold the ball and you kick it really hard ok?
Charlie Brown:
Ok Lucy, I will trust you ONE more time....I will run up and kick the ball and it will go farther than anyone else has ever seen.
Lucy:
That's more like it Charlie Brown...I cant wait to see you kick the ball really far.
Charlie Brown backs up....takes a deep breath, and starts running as fast as he can toward the ball. As he gets closer to the ball Lucy is still holding it there for him.
Charlie Brown thinks to himself...."she really is going to let me kick it this time."
Charlie Brown winds up his foot, the football is still there, he starts his foot going foward and at the last possible moment Lucy pulls the ball out from his foots path and Charlie Brown swings and misses and falls flat on his back. Lucy gets up points at Charlie Brown and while letting out a HUGE laugh she says..
"Gods Charlie Brown....I cannot beleive you fell for that trick again."
Lucy finally stops laughing and goes over to Charlie Brown and tells him that this time she will NOT move the ball........
You know what happens next, don't you?
Why, why Charlie Brown do you keep trying to kick the ball when you know that Lucy will just pull the ball up at the last moment?
Why RROD60 fanboys do you continue to put up with this *****?
WHY?
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Lol @ the above comment, if you really think every single game on the 360 is average at best then you are not a gamer, sorry. And you would have to say the same thing about the PS3, since most of them are multi-paltform (and are usually better on 360). The 360 has at least one amazing game is almost every genre, what planet are you from?
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any other genre the playstation has got the best game in that genre... include racing to that with Gran Turismo... u can keep ur Gears Of War (amazing how it is the only worthwhile game on the 360 when it's already nearing two years in the market) and fps is a genre meant for the pc... it's sad if ur console has fps as it's trademark.
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Plus, if you can't afford a $20 fan then how could you afford a PS3?
BTW, my friend has had his 360 since launch and it's still going strong.
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But I guess I'd take average games over NO games anyday...
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I know that I am getting my 360 as soon as Game.co.uk have some good deals on instead of just spiderman3 and forza which I do not like. But when I buy my 360 I am getting a 3 year extended warranty and the intercooler, this way im guarenteed a 360 for 3 years which is what any console should last.
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OR...
A real life gaming system with the best games available NOW, with a small chance of overheating and being fixed free under warranty? This is Microsoft's problem, and they are doing plenty to take care of it.
Then shut the f*ck up.
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To the guy that said the case is huge, put a PS3 next to a 360, they're around the same size, especially when you factor in the power pack.
If MS would just redesign the form factor for better airflow or quality components, it could be a far better scenario. But as it stands, I'm pretty sure my PS3 will outlast my 360 in quality.
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Go update to Windows Vista and tell us all how amazing you are.
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Let's see...There is Gears of War, and...Umm...Halo 3? Have you seen the trailers? It's hard to tell the difference between Halo 2 and 3.
Bioshock is not looking very impressive, as fo the most recent videos. Too Human has no launch date (still!), do to major frame rate issues. Blue Dragon?...Come on. Does anyone seriously think that it will stand up to Final Fantasy XIII? Forza?...It looks comparable to GTHD, wich is just a demo to hold us over until Grand Turismo 5 hits. What other outstanding exclusives are there?
I'm not trying to be a jerk, I'm just trying to understand.
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even sony is known to pull stunts like this. like when whey were caught with a fake movie review site that gave all the sony movies good review and every other movie a bad one.
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When I am shopping for dinner or banging my girlfriend I think "Thank GOD that Quixand is Folding right now what would the world do without FOLDING?". I am glad you spent a large amount of money to have a brick sit in your living room doing nothing but burning electricity and FOLDING.
Let me ask you something, when you meet up with your buddies to play magic do you all brag to each other about how much you've folded? Do you guys have Folding competitions? Can I give you advice? When you go on your first date, hopefully with a female that isn't related, don%u2019t for the love of GOD talk about Folding! She will not care! I PROMISE!
Now that I%u2019ve made it clear that no one cares about folding except the PS3 crowd, let%u2019s talk about games. See the problem is you%u2019re so blinding by product name that you have never given any of the 360 games a chance. Which when you think about it is very sad. I believe that if you%u2019re a true gamer you%u2019ll give every system a chance, not just the one you go to bed with.
I myself wouldn%u2019t mind a PS3, but not yet. I have to wait until the price seems justified. So, instead of being a troll how about you help the gaming community and stop being a douche.
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i dont have to exhange like you *****s
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Over ten days that is 15,000 to 25,000 consoles. Over 100 days, that will be 150,000 to 250,000. I can't imagine that many consoles coming in at once. How many people do they have working on those consoles? In order to repair and send them back in the required time, they would have to have about 200 or 300 repair people working on those machines. That would obviously be a HUGE cost to MS.
If the failure rate is that high, I would think there would be a class action lawsuit against MS. I think that the problems with faulty machines, when found and identified, are adjusted during the next manufacturing. Someone probably misheard and something completely different was said.
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In addition, If you worried that whether or not Sony or Microsoft are going to lose the console "wars", it doesn't mean that there are going to no more consoles made by that company in the future. Microsoft will be able survive the loss and Sony is a giant in the Manufacturing Media Industry (Whatever you want to call it). And if one does lose and end up like Sega, they will still make/fund the games we love.
Now back to the point. IMO it is a shame that Microsoft's 360s are poorly designed. I have a friend whose 360 went bust within the first month using it. This is one of the reasons why I'm reserving myself from buying a next gen console. Each one has it's good and bad points. I am on the verge of getting a PS3 since i am a KILLZONE and Ratchet fan.
[Please don't call me a "F***ING RETARD" without reasoning, I'll be glad to hear any intelligent criticism :) ]
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Even when watching the Rooster Teeth video (if you have a 360 download it from the Marketplace) you can see a huge difference. And I mean HUGE. It is hard to see when you look at them days apart, when they use the Halo 2 engine in one scene and then use the Halo 3 engine immediately after it is freaking impressive!
I showed it to my girlfriend, because I thought she would get a kick out of the teabagging scene. Well, she said it took her a second or two to realize she was watching something that was computer generated. She thought that they were people standing in plastic suits talking.
If you haven't seen it, and therefore have no idea, which I would assume you didn't play the beta and so you have no idea, don't open your *****ing mouth!!!!
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Grow up, if you dont have a ps3 dont comment.
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Bull Shizit
Anyway, I'm on my second sytem, and everything is going great with it. Haven't had any freezing, or overheats, or anything. Microsoft even gave me a new one for free. It's really a pretty fun system.
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Mister Common Sence and Hellraiser. Why are u two defending xbox so much. Who cares if other people says it crap. Its not hurting microsoft any cause its making money and they arent going to quit the gaming business anytime soon. U guys r fu***** morons because you adding fuel to the fire. In cause u want to no what that means u two are going to make it worse. If u quit bashing the ps3 others arnt going to bash the xbox. It wont hurt ur feelings.
Of course thats y the unregistered xman is saying those comments because he just want u two and others to complain and fuss more about which console is better.
It a system and it not going to quit selling. People are still buying it. And microsoft and sony will still make them.
Quixand people no ur trying to tell them that the ps3 is as equal as the xbox but they r both talking sh** and they no it pissing u off. If u quit bashing others may follow. Dont follow the roots to fanboyism.
What i think is funny is that SAMSUNG should release its own console in 2018. And the same bashing sh** will follow. I be surprised if u fanboys will support samsung instead of the others. But times change and so do people dumbass comments.
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The reason I say this is I have a launch 360, that according to MS was built in the "Defect" launch window. I played it 10+ hrs a day last summer in 30-40C (90-100F) degree weather, with no air conditioning...no probs.....played it hardcore through the fall,winter and now back into summer, where I am now in a 3rd story apt (was in a 1st story last summer) and have played it about 30-35 C weather as it hasn't gotten to the peak of heat yet....no probs....however, my original Xbox has been overheating in the weather just streaming divx movies.
Surely if it was a fatal flaw, inherent in the design of the case and the lack of heatsinks then mine should have failed by now, but it hasn't.......
I really do think that for the most part the systems are fine, but they are just random defects and people are blowing these cases out of proportion in spite of MS and their machine, as there is really absolutely nothing else to complain about so they have to find something to make it seem lesser then the PS3.....
Oh and out of now 10 people I know with 360s....and about 50 on my friends list.....none had problems, so going by what I KNOW i've experienced, it's solid.....take everything on the net with a case of salt...
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"Do note that we haven't confirmed credibility of these guys. So 'til we hear any official statement from Microsoft on this (if they do give out one), let's leave this one on the rumor mill."
I think there are PS3 fanboys behind this, just like how they're behind global warming... or maybe its Al Gore....
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When the PS3 was as old as he 360 I saw 2 games worth buying Gears and F.E.A.R.. When the 360 was the PS3's age I had one game: COD2. I have one game for the PS3 now: Resistance. And I'm waiting for the above PS3 games. What's my point? THE PS3 HAS THE SAME AMOUNT OF GAMES COMING TO IT ONE YEAR AFTER RELEASE AS 360 DID ONE YEAR AFTER IT WAS RELEASED, XBOTS TRY TO DISCREDIT THIS FACT. That's the truth. Another truth. THE CONSTANT STORYS ABOUT FAILING 360S ARE EXPLOITED BY PS3 FANBOYS TO SHADOW THE EXCELLENT AMOUNT OF 360 GAMES. I can't say it enough people. Don't listen to people like Quixand, Mister Common Sense, and xman. Instead have an open mind and you'll see my point of view.
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as for "banging ur girlfriend" must be some ugly bi*tch... good thing u can still do something with her.
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wireless is slower than wired...
xbox live is worth at least $50/year...hav u used it?
cooling stations are only $20...
ps3s need a charging kit too...
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A expensive system that is only out 7 months and does not have widespread overheating problems, but has very little to do on it? Still only 2 exclusive games, only about 30 games total, big, useless system. When the inevitable disc read errors start appearing will they even be repairable? All sony systems got disc read errors after 2-4 years, when will your POS3? Do they even have a repair center, or will you just shell out another $600?
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A real life gaming system with the best games available NOW, with a small chance of overheating and being fixed free under warranty? This is Microsoft's problem, and they are doing plenty to take care of it.
Then shut the f*ck up.
*****IN FUNNY U SAY SMALL CHANCE ON OVERHEATING WEN THE *****IN ARTICLE SHOWS THE EXACT OPPOSITE... N LIEK U SAID ITS ONLY BEN OUT FOR 7mthns but the funny thing is it has war more to do den the *****in xbox... lemmme see u ***** sockin bill goat.. on the ps3 we can use it as a linux computer... surf the internet.. n the rest f the stuff the 360 the ps3 already does... even more so the *****ed up part is u wud think microsoft THE *****IN CREATOR OF INTERNET EXPLORER WUD atleast *****in spare u with a *****in browser.... DUMB ASS CHEAP SCAPES....
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B) 2,500 360 consoles are repaired daily
C) "360 owners are just happy with their console"
D) all that matters is the warrenty.
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X360 == PS3
PS3 == X360
They are both kick ass. Sorry you guys are so hellbent on going to war every time you have the chance.
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O well, i sent it in yday and i hope it comes back soon. lolz
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About as weak as you.
Grow up, if you dont have a ps3 dont comment. "
I have all 3 systems. and I can't believe what the idiots wrote about the library od ps3 games. nothing comes close to gran tourismo?! hey you *****ing tool, gt:hd only has 1 track and 20 cars. whoopty do. get your head out your ass and try forza or pgr. hell, games come out for the 360 before the ps3. why should I wait to play splinter cell, rainbow six or oblivion when I can already play it on the 360 months earlier. the ONLY game worth buying used is r:fom, and that game isn't even worth paying full price on it. and the wii serves as a better internet device than the linux ps3.
how stupid can one be to say that the ps3's library of 5 games is better than the 360's 150+?
idiots
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