Quick Jump Daily Digest
Thank you for your interest in the Quick Jump Daily Digest. Get notified of all new content on QJ in our free Daily Digest. To subscribe, enter your email address below and click the subscribe button.
Nintendo's CSRs gives user great treatment |
Listed in: Wii Tags: customer service, Mii, Nintendo, Ponies and Kittens, Washington, Washington, D.C.
Ó
Instead of talking about death and destruction and the callousness and emptiness of some sad human souls, let's focus on something bright and cheery for news today. Something even better than Ponies and Kittens: customer service done right!
Saska recounts the story of her three-month old Wii, which, as is customary in these types of stories, wasn't working properly. Luckily for her, she was able to get in contact with Nintendo's customer service rep, who not only did some quick thinking about Saska location to the CSR's position, but also offered to fix their broken console in thirty minutes if she could come up to their offices in Washington, D.C. It gets even better:
In those 25 minutes, they'd transferred all of my Miis, friends, and saved games from the old console to a new one. She logged on to make sure my 500 points transferred to the shopping channel. She sent me out with a $0.00 invoice showing a warranty replacement of my Wii and a reset of the warranty clock, meaning the Wii I took home has 15 months of coverage from today, even though I bought my original one almost 3 months ago.
It seems unbelievable, but the pictures we're showing here are of the actual place she went to with her son, complete with demo stations and a sweet Ninty display. In any case, definitely read the link. It's a great story that speaks of stellar customer service and a motherly opinion on a monolithic gaming company.
| This story sucks? This story rocks! |
|
|
Comments
Reply