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PS3 gets Trophy errors, fix is on the way

Posted Dec 20, 2008 at 6:39AM EST by QJ Staff

Listed in: PS3 Tags: LittleBigPlanet, PlayStation Network, Sony, SYNC, XMB
Ó

Trophy Error Triggered By Changing PSN ID And Password - Image 1Most of you may not have experienced this problem, but some of you may have. After the introduction of the PS3's FW 2.5, reports started coming in of a freak synchronization error that corrupts Trophy data.

When the problem does occur, some games give an error message saying that there is a problem with syncing Trophy data. Extreme cases give users a looped "try again" message.

The error went mostly unexplained, but it seems that the problem occurs when you try to fix your PlayStation Network ID and password. Known games that are affected are WipEout HD, Burnout Paradise, LittleBigPlanet, and Pain. If the problem hits your console, then the following steps are suggested:
  • Delete your Game Data (that's the install files for a game, NOT the Save Data).
  • Use the Backup option in the PS3's XMB to create a full backup of your hard drive.
  • Restore your PS3 from the backup.
  • You trophies will all be gone but don't panic - that data will be stored on Sony's servers. Just reinstall the game, install the Trophy data and the sync should work fine. Maybe.
Ooooor you could just not change your PSN ID and password. According to a Sony community manager, "a fix is on the way, but I don't have an ETA yet."



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Via CVG



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Comments 


 
# greatdragula96 2008-12-20 08:22
I just changed my password this morning, and i have all 4 of those games :(

Reply
 

 
# ownedkon_e3 2008-12-20 10:31
i just gameshared

Reply
 

 
# ....Silver-Tiger 2008-12-20 12:27
hmmm... I haven't had these errors once...

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# omgmilo128 2008-12-20 12:49
i changed my password yesterday

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# typo again.ValiX 2008-12-20 17:21
"the problem occurs when you try to fix your PlayStation Network ID and password"



It is impossible to change your PSN ID. That is permanent.

I believe you mean your Sign On ID (email address)?

Reply
 

 
# ...ihool 2008-12-20 18:56
i think i had an issue similar to the consquences of this article... i was "game sharing " burnout paradise with my cousin and then my trophy thing said i had 0% of my trophies(i previously had 40%) i think the issue may have resolved its self in my case, because i decided to play burnout and earlier and then all my trophies were back....

im guessing its because my ps3 retrieved my trophy info from sony's server :)



(i hope all of that made sense)

Reply
 

 
# A much easier fix...Specht 2008-12-21 06:18
Is to backup all your savedata to an external HDD or SD/MS card and delete the user which is associated with those trophies.(which WILL delete any gamesaves associated with that user) Then, create a new user and link it to your PSN account. When you do a sync(it'll actually work), all your trophies will be back and you'll be able to play the games which didn't work beforehand.



The only problem with this is that some games may not let you use your old savefile. Though your old trophies will be back. And you will have to redownload any PSN games due to a copyright protection thing.



In the end, you do end up losing the savefile for Burnout Paradise(the only game which affected me, though I wasn't that far in LBP anyway so I just deleted that file) 'cause it's not shareable, but for people with a large and fairly full HDD and cannot do a full system backup, it could be worth it in the end.

Reply
 

 
# DONT FOLLOW THIS GUIDEHippy Pickle 2008-12-21 23:27
Sorry to point this out QJ but if people follow this guide their trophy list will be buggered. BEFORE doing any kind of backup and restore you need to goto your trophy collection and press triangle and sync with server. If you don't do this it WILL NOT retrieve your trophy list from the server. Although when you compare trophies with people it may show what you earnt but not in your own trophy collection. Also even with doing the sync you will have to actually load the games again for them to show in your list and in the case of Wipeout and pixeljunk monsters I actually had to earn a trophy for all my previous ones to reappear

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