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'Dusty PS3' guy gets console repaired through Visa Extended Warranty

Posted Jan 17, 2008 at 5:13AM EST by QJ Staff

Listed in: PS3 Tags: Best Buy, Credit Card, Drew, Sony

Remember that guy who was put off by Sony's customer care because they wouldn't repair his PS3 due to being too dusty from neglect? Well, the months-long drama recently drew to a close when Reid was finally able to get his system replaced through his Visa card's extended warranty protection.

After a hopeless bout of arguing with Sony's customer care representatives and failing, he thought of trying to charge the console's replacement through his Visa and was able to get a positive response. Here's an excerpt of his quest to repair his PS3 console as retold from his email to The Consumerist:

I just got off the phone with Visa for the third time and they are sending me a claim form to start the repair/replacement process of my system.

They at first said that they would need to attempt to have it repaired in my local video game repair shop, but I let them know that i had already contacted them and the firmware in combination with the Blu-ray lens made it impossible to repair economically and it would have to be replaced. They said as long as I had a repair receipt stating that it wasn't economical to repair, I could walk into a Best Buy, charge a new PS3 to my credit card and they would credit that charge.

Thanks A LOT, for all your help, you guys have more helpful than i would ever imagine. Lets just hope I never need to email you guys again shall we?

Thankfully, most credit cards carry this benefit which doubles your manufacturer's warranty. It was definitely able to help him out of this months-long trial. Hopefully, this will serve as a good lesson for other people who are going through similar troubles with their own consoles.

Via The Consumerist

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I didn't even saw the pic... just the news... like MCS said, it was ridiculously dusty with a lot of fingerprints and all... even my old classic nes was more cleaned than that... How many years passed since PS3 launch? lol...

Anyway if the PS3 was like that in a year... how will be the house where he live?

# SaintHobson — StickyGears 2008-01-17 07:51

Umm, how about a lens cleaning disc? The same way you should clean it whether it's exposed or not, duh.

# Do not use your PS3 for baseball games — .A.J. 2008-01-17 08:17

That PS3 is flat out disgusting. I understand that electronics attract dust and all but that is clearly the result of a filthy environment. It looks like he used it as second base for a sandlot baseball game. I'm glad that he got it replaced and I hope the new one is shown some respect.

# the ps3 pics — ks4life 2008-01-17 10:56

here is a picture of the said ps3 above. http://ps3news.com/images/img_2507.jpg

# well — hush404 2008-01-17 12:15

anyone who treats their stuff like that deserves their house to go up in flames.

# An advice from above. — -God- 2008-01-17 12:23

The guy should listen to his mom and clean up his room.

# WTF! — Eclipze_ 2008-01-17 15:57

Lmao, those visa people shouldnt have replaced it.

# majority of the dust is made up of human dead skin — na2rul 2008-01-18 05:10

he must live in a packed house. place i wrk is full of filthy thick dust since it get vry busy. lots of ppl drop by or shall i say, "drop dust"

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