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Capcom Grills the Notion of Customer Service

Posted Jun 16, 2006 at 4:07PM EST by QJ Staff

Listed in: News, Titles Tags: Capcom, customer service

0
If you're not happy with a video game, the best thing to do is to air your complaints via phone or mail. That's what Kotaku reader Matt did. He wrote to Capcom customer service about his gripes about the PSP game Monster Hunter Freedom. Though we don't normally expect replies from companies, I'd have to say Matt is one lucky dude. After getting the standard "apology on behalf of the company" spiel, he was offered a small gift as a token of Capcom's sincerity.

A week later, he got a box from UPS. As would any gaming aficionado, he expected a t-shirt, a PSP screensaver or some leftover swag from E3. But lo and behold, the Capcom loot turned out to be a must-have utensil set for a barbecue cookout. It even included the official Monster Hunter Freedom poogie doll given out with pre-orders. Hmm, I smell a barbecued poogie.

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That's pretty cool, reminds me of when I worked at Gamestop and the PC game Chaos Legion had been "pennied out" meaning we no longer carried it and it was pulled off the shelves, the computers can't have a price of 0.00 so it becomes one cent and the employees can just take it. Well it was apparently recalled due to a damaged disc. I sent it to Capcom and after some time got a replacement, plus a T-shirt and some other stickers or something. Just wore the shirt yesterday.

# mhm — Guest 2006-06-17 02:13

"would be willing to bet that the letter was some super nerdy complaint about some ridiculous nuance in the game... so the employee at capcom who replied was obviously telling the guy to STFU AND GO OUTSIDE" That's what I think too ;)

# Joke Topic.....Fake — Guest 2006-06-17 02:18

He just wants you to believe that capcom send him stuff by compaining through customer service and made this little charade believeable by putting BBQ set on the box.

# WTF? — Guest 2006-06-17 02:34

doesnt capcom have better things to worry about than some nerdy fat kids likes and dislikes???they sent him a grill as a metaphore such as burn in hell wienie...love capcom^_^

# yeah right — Guest 2006-06-17 03:29

What a load of crap. Just another fat loser begging for attention by throwing the stuff he got with his game pre-order into a set his dad bought for his grill and trying to act like he actualy did somehting he can tell people about. If you actualy believe Capcom sent him the grill set, you're not very smart. The guy that said this happened is laughing at anyone who believes him. But then again , I might be wrong because after all, everything people say on the internet is true.

# WOW — Guest 2006-06-17 04:11

he is one lucky guy yo!

# . — Guest 2006-06-17 07:45

lucky bastard, i wonder what he said to them to make them feel this sorry

and they must have had some extra bbq set too

# nah — Guest 2006-06-17 09:52

i have NEVER heard such a flaming pile of *****e in all my days

# this is odd — comedy 2006-06-17 15:19

why would they send that? i guess when someone complained i'd taken his parking space i sent him a flaming bag of poo... so maybe unrelated things can be sent by well wishers.

seriously though, would capcom even make 'capcom grill sets'... i doubt it very much.

# Wow... — CarXCrashXHearts 2006-06-17 16:12

This is so idiotic. That guy is a moron. Now he thinks he's cool because he complained to Capcom and received a grill set from them.

# they're probably used... — Guest 2006-06-17 16:18

ewwwww

# pretty funny — Guest 2006-06-17 16:47

i actually thought this to be really clever of them. to anybody who hasnt ever played monster hunter, the grill set is actually one of the most usefull items, as it allows you to cook your raw meat, so you can eat it and regain lost stamina. i'd take this over a t-shirt anyday.

# fbxcfbxcv — Guest 2006-06-17 18:03

This site totally ripped off kotaku's article.. They even said swag, lol. The original is here.

http://www.kotaku.com/gaming/top/capcom-customer-service-rocks-181452.php#more

# hey poop — Guest 2006-06-17 23:50

If you've been paying attention, QJ sourced Kotaku.

# lol... — Guest 2006-06-18 06:25

now he should call back and complain he doesnt have a grill

# monster hunter rulez — drmadcow 2006-06-18 11:41

that game was great, i dunno what he was complaining about other then the fact it dont support infra mode :/ thats bout the only downside I think

# wow.. — Vecha 2006-06-18 16:53

"What a load of crap. Just another fat loser begging for attention by throwing the stuff he got with his game pre-order into a set his dad bought for his grill and trying to act like he actualy did somehting he can tell people about. If you actualy believe Capcom sent him the grill set, you're not very smart. The guy that said this happened is laughing at anyone who believes him. But then again , I might be wrong because after all, everything people say on the internet is true."

how about you go in another circle for us.

# Possible complaint — Guest 2006-06-19 04:02

nocomment

# Possible complaint — Guest 2006-06-19 04:04

He probably mentioned that he hated the game and was going to throw it on his grill and melt it. Obviously Capcom gave in to this kid's opinion and sent him grilling accessories. Probably a sarcastic little stab at this kid too on Capcom's behalf: "Then go grill it you whiny *****, we'll help you!"

# yes, it's real — Guest 2006-06-19 12:25

Nice to see I'm getting famous. Yes the grill set is real, and yes, I was complaining about the lack of infrastructure mode. It was advertised on the pre-order box at gamestop and I wanted an online game for my psp. But this isn't about me, this is about a game company that doesn't just blow people off when they make a mistake. If you actually work for a game company, then you know how rare this is. And thank you to the comment on this site and Kotaku that pointed out the BBQ connection to the game. It makes so much more sense now ;)

# I CAN GRILL SUM BADA$$ PORKRIBS — Guest 2006-06-20 13:00

Hit me up, pm me orwhatever, I can make the best pork-ribs you ever will taste.

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Capcom Grills the Notion of Customer Service

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