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Sony exec says PSN outage was a "great learning experience"

Posted Jul 15, 2011 at 8:43AM EST by Karl B.

Listed in: News Tags: news, PlayStation Network, Sony
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psn

 

The PSN breach and downtime was certainly an unforgettable experience for users of the Sony online service, but you'd be hard pressed to find anybody who would call it a "great" one. Tim Schaff, who heads Sony's network entertainment division, has called it such, but he was quick to revise his statement.

 

"It’s been a great experience," the Sony exec said during the Gamesbeat 2011 conference in San Francisco. He elaborated further: "A great experience. I would not like to do it again. One time was enough. Great learning experience."

 

During the forum, Schaff also outlined the lessons Sony learned from the attacks. "It's dramatic but that the lesson we learned from this process is that there are some crazy things going on in the world right now, and in the beginning we were very concerned that we were the focal point for this attack, and it was all about Sony, and what was Sony doing," he said.

 

"But over time, the company learned that a wide variety of sites had been hit, including government institutions and other companies.

 

"I think for people running network businesses, it's not just about improving your security, because I've never talked to a security expert who said, 'As long you do the following three things you'll be fine, because hackers won't get you.' The question is how do you build your life so you're able to cope with those things."

 

The PSN outage lasted approximately 23 days. Japan was the last to get its PSN Store fully restored.

 

Via [VentureBeat]



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Comments 


 
-5 # RE: Sony exec says PSN outage was a "great learning experience"Karl B. 2011-07-15 11:20
I certainly wouldn't want to go through that again either, but if it teaches Sony a thing or two then good.

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-4 # yahdbzking181994 2011-07-15 11:44
agree with you i hope this never happens again anyway here goes troll comments below me flaming and trolling sony and stuff

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-7 # RE: yahxfrostx 2011-07-15 14:05
So I guess the only opinions that matter are the ones that agree with you right?

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-4 # RE: Sony exec says PSN outage was a "great learning experience"xfrostx 2011-07-15 12:23
So he claims that they learned a lesson from this but they obviously didn't.
"in the beginning we were very concerned that we were the focal point for this attack"
"But over time, the company learned that a wide variety of sites had been hit, including government institutions and other companies."
The reason they were targeted was because of their terrible business practices and their complete lack of respect for their customers not because "there are crazy things going on".
Seriously, what kind of idiotic answer is that?

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-4 # RE: RE: Sony exec says PSN outage was a "great learning experience"ColorblindMonk 2011-07-15 16:24
What terrible business do you mean? I'd like to hear a sensible, thought out conclusion other than "bad business practices."

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-4 # herexfrostx 2011-07-15 22:25
Here is a research paper that I did for one of my composition classes. You can even check out my citations if you think I am making this stuff up.

http://dl.dropbox.com/u/28188621/Stop%20Buying%20Sony%20Products.docx

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# Nothing newJH 2011-07-20 19:43
But good review I remember these and a few more

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-5 # RE: RE: Sony exec says PSN outage was a "great learning experience"Musev 2011-07-16 10:49
Quoting xfrostx:
The reason they were targeted was because of their terrible business practices and their complete lack of respect for their customers



why did the same people attack nintendo then? and how come (afaik) M$ got left alone??

It amazes me the amount of people that fell for the justification the "hackers" gave for what they did.
if they were doing it for the benefit of the public, then wtf did they steal our info and sell it? They were/are trolls, who did it because they could (and evidently own 360s). even their parting gift was, iirc, user account details for various sites/forums.

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-2 # RE: Sony exec says PSN outage was a "great learning experience"THE REAL WORLD 2011-07-15 14:45
once again did u hear what sony said an what yah— dbzking181994 said, guess not SMFH the government got hit thats bigger than PSN so u telling me u rather it be the government hit by hackers over PSN. u must dont get outside at all an ur friends are jus people behind mics,an u r hardcore thug because u talk mess 2 a mic when sum1 makes u mad. cowardly i bet in the real world if u loose ur job what u'll go on a killing spree. u cant handle humans

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-4 # RE: RE: Sony exec says PSN outage was a "great learning experience"Musev 2011-07-16 11:00
Quoting THE REAL WORLD:
once again did u hear what sony said an what yah— dbzking181994 said, guess not SMFH the government got hit thats bigger than PSN so u telling me u rather it be the government hit by hackers over PSN. u must dont get outside at all an ur friends are jus people behind mics,an u r hardcore thug because u talk mess 2 a mic when sum1 makes u mad. cowardly i bet in the real world if u loose ur job what u'll go on a killing spree. u cant handle humans



lmao! what was the point in using punctuation when you write and spell like that.

"you must dont get outside" lmfao I love it

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-2 # RE: Sony exec says PSN outage was a "great learning experience"PS360 Owner1 2011-07-15 16:41
Losing millions of dollars (money) is a great learning experience... Douchebag.

This Sony exec is a complete idiot.

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-3 # RE: Sony exec says PSN outage was a "great learning experience"HangmanSwingset 2011-07-15 19:38
It wasn't only a great learning experience for the corporation, but for the players too.
Why you ask?
Because 70 million people picked up books, played outside, and learned to make their own sandwiches for once.

The PSN outage should be made into a movie called "23 Days Later"

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-3 # RE: RE: Sony exec says PSN outage was a "great learning experience"Lime_Man 2011-07-15 20:10
Ha 23 days later :D

Also I dont think many people did do those things. Many people spent all their time on the internet moaning about it, played PC for a while or even went as far as going to buy an x box just cause they couldnt play online for all of a month.

I spend alot of time gaming and the outage helped me do everything I could do on mass effect 3 before the distraction of online came back :)

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-6 # RE: Sony exec says PSN outage was a "great learning experience"Zenshua91 2011-07-15 23:17
What did they learn? Their systems are useless piles of metal and plastic due to their DRM and online-based functionality? That people gave up on Sony and drifted away within 2 weeks of the outage? That their security team and response lack order and strength?

Whatever it was, it better have been good and not just a damn number. Results Sony, we want results.

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+5 # RE: Sony exec says PSN outage was a "great learning experience"crait 2011-07-19 02:24
Some people did give up on Sony because of what happened... My uncle sold his PS3 and got an Xbox.
Some people just suspect that because they pay a $5 fee a month, that money goes towards server costs...

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-1 # RE: RE: Sony exec says PSN outage was a "great learning experience"arf1 2011-07-20 11:03
wow really all because of that?

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-1 # RE: RE: Sony exec says PSN outage was a "great learning experience"iluvfuz 2011-07-20 14:13
Just because XBL users are paying doesn't mean their servers are considerably superior. If Sony could, they probably would want to put a regular fee on PSN, but they need to keep their edge lest PSN and XBL are compared eye-to-eye in terms of cost.

Anyways, Microsoft and Sony will spend as much as they need to keep their servers up and maintained, and not more. What Microsoft is doing is making XBL a reliable source of revenue, not a form of welfare dedicated towards improving their servers. By the way, if they were improved, Battlefield 3 and I'm sure, other games, could increase its player count to be higher than that of PS3's, but that's beside the point. It tends to be clear that companies will attempt to maximize profits while minimizing cost; what better way to do both at the same time by having online users keep returning money?

The PSN outage wasn't some problem with their servers. It was a cyber attack that forced Sony to rethink their security, which ended up being more than a month. That may have been longer than necessary if they had more money directed towards server maintenance, and it may have not. People speculated when the PSN was down that XBL could experience a similar problem had it not been for all of the events preceding the outage of Sony aggravating cyber-terrorists in general.

In short, I wouldn't listen to whomever thinks that the $5 goes towards the express benefit of the payer.

Reply
 

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