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Kaz Hirai takes front and center, apologizes

Posted May 1, 2011 at 12:57AM EST by Mabie A.

Listed in: News Tags: Kazuo Hirai, Sony
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1. Kaz Hirai takes front and center, apologizes
2. Freebies, US Congress, more

It takes a lot of guts, among other things, to acknowledge that your company royally screwed up its consumers, but it takes much, much more to accept full responsibility for it, and utter the words "I'm sorry."


Kazuo Hirai, Sony's executive deputy president, has finally taken the stage for the much-awaited press conference dealing with the after-effects of the damaging hack on the PlayStation Network service. As soon as they did, they wasted no time saying sorry, bowing in front of the press as they did.


"This criminal act against our network had a significant impact not only on our consumers, but our entire industry," he said. "These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers' information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks."

 

 

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On April 19th, the PSN was hacked by a yet unidentified person/ group, putting at risk personal details of the 77 million strong subscribers. It wasn't only until a week-long internal investigation in the matter that the company divulged to the public the fact that their accounts may have very well been compromised.


Because of this major security breach, which he characterized as "highly sophisticated", Sony has now decided to move their servers from San Diego, California to another data center, which should have better security. They are also said to be working on adding in more security systems, bringing in automated software management and enhanced levels of data encryption to further keep vital information confidential and tightly secured.




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Comments 


 
+5 # RE: Kaz Hirai takes front and center, apologizesMabie A. 2011-05-01 02:34
i believe it was a sincere gesture from hirai. they still have a lot to clean up, but finally saying sorry should get that ball rolling.

Reply
 

 
+1 # RE: RE: Kaz Hirai takes front and center, apologizesWalo 2011-05-01 07:37
I didnt expect for them to apologize publicly and doing it in person. The most I expected was an automated email with a written apology. So I'm surprise to see that gesture and I do appreciate it.

Reply
 

 
+4 # RE: Kaz Hirai takes front and center, apologizesLiquidBlood510 2011-05-01 02:47
Saying sorry is a big step in my eyes. A lot of respect to Hirai and his company. I hope all the best for them (XBOX360 and PC gamer). I used to be a Ps3 gamer but my PS3 broke (Overheated :Yellow Lite) So sucks but hey I'll get another one eventually

Reply
 

 
+1 # RE: RE: Kaz Hirai takes front and center, apologizesMusev 2011-05-01 07:38
Quoting LiquidBlood510:
I used to be a Ps3 gamer but my PS3 broke (Overheated :Yellow Lite) So sucks but hey I'll get another one eventually



just fix it. a heat gun, some screwdrivers, some thermal paste and an hour, it'll run like new. Ive fixed two and they're both still running. one of them is in its third or forth month.

sont should say sorry for charging what they do just for that imo

Reply
 

 
-8 # Headz must roll!Jelster 2011-05-01 02:48
I dont want to see a ball rolling, i want heads to roll!

I cant sleep anymore at night because of my online addiction for weeks now...god, i even reactivated my WoW account!

So a sorry and handing out notes will be enough? NEVER. I WANT MY LIFE BACK.

Reply
 

 
+1 # RE: Headz must roll!EtnasPrinny 2011-05-01 04:31
A sorry should be enough, along with the extra stuff, it's an even better sorry :P .

Reply
 

 
# RE: Headz must roll!chuck.fx 2011-05-01 05:54
dear god, please tell me you're trolling!

Reply
 

 
+1 # RE: Headz must roll!asdaf 2011-05-01 14:17
you cannot have your life back because you are showing that you dont have a life at all!

Reply
 

 
+3 # RE: Kaz Hirai takes front and center, apologizesnothingmanz 2011-05-01 03:38
Jelster, that must be the saddest, most pitiful thing I have ever read.

Reply
 

 
-4 # Takes a lot of gutszenek 2011-05-01 07:48
To keep over 50 million users details on some fcking unix/limux server that can be hacked.
No excuse for this
They were waiting until 128bit encryption will be cracked or what.
How much these servers cost sony and how much money they have from customers,this is a joke.

Reply
 

 
+2 # RE: Takes a lot of gutstruk 2011-05-01 09:38
it doesn't matter how secure a network is, if it's going to get hacked it's going to get hacked. it's how i's dealt with is what matters.

the real joke here is you.

Reply
 

 
+1 # RE: Kaz Hirai takes front and center, apologizectjk1982 2011-05-01 12:03
it also show how he has respect for the people who buy and use his game system and products on a everyday basic and that he dose have what it takes to give a i'm sorry when the company f's up big time i'm grateful for higher ups like him. a lot of other companies could have brushed us off like microsoft did to its people years ago but sony did't and for this i now have more respect for him and his company than before. to add to the fact that people are getting a load of free stuff whether people pay for the service or not shows he trying even more.

Reply
 

 
+1 # RE: Kaz Hirai takes front and center, apologizesDemi-Robb 2011-05-01 14:02
Well like I said bfore, hopefully they learned from their mistakes and this time try to at least give what the people want.

Reply
 

 
+1 # :)hush404 2011-05-01 16:22
Good ol Kaz :)

Reply
 

 
# TONSALLYTONSALLY 2011-05-05 00:40
:sigh: WHEN..........................

Reply
 

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