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PoV: Should PSN Plus users receive compensation for the recent PSN outage?

Posted Apr 26, 2011 at 4:40AM EST by Ryan F.

Listed in: PS3 Tags: PlayStation Network, playstation plus, Sony

Since PlayStation Plus is a paid service, users deserve to be compensated in one way or another.

ps-plus

For the seventh consecutive day, Sony's PlayStation Network is still offline. The firm recently stated that currently they "don’t have an update or timeframe to share," previously noting that "this is a time intensive process" and they are working round the clock to get back the PlayStation Network online quickly.

But still, many PlayStation 3 gamers are left in the dark trying to find answers, specially those who've subscribed in the PlayStation Plus service. Unlike the standard PSN access, PlayStation Plus isn't free. You have to pay a subscription fee in order to access some exclusive perks. With no fix in sight, the outage warrants its subscribers to enjoy the paid services they expect to receive. And as a consumer, who have brought the service, we don't only need a thorough explanation of what exactly happened that cause the outage, we also deserve to have a reimbursement for the lost time that we paid for.

Do you think Sony will compensate for the PlayStation Network outage? Share your thoughts below or continue the discussion at the forums.

75% of voters think this story ROCKS!

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(9)

(3)

You know that... your PS3 is actually a computer? With special hardware? Same goes for the Wii or XBox360...

Imagine... Tomorrow, Microsoft could announce a new update: Windows will no longer support internet and network connections due to security risks! Also, no programs that are not from a certified Microsoft-Distributor may be installed any longer!

Oh wait... That's the state of the PS3 right now :-/

But I guess if M$ did something like this, every forum in the WWW would be flooded with QQ... Oh wait, no internet connection - no flooding. What a great idea! *notes that in worlddomination .txt*

# RE: RE: Here's a better idea — trigger_ftu 2011-04-27 03:37

Quoting Roflcopter-Pilot:

You know that... your PS3 is actually a computer? With special hardware? Same goes for the Wii or XBox360...

Imagine... Tomorrow, Microsoft could announce a new update: Windows will no longer support internet and network connections due to security risks! Also, no programs that are not from a certified Microsoft-Distributor may be installed any longer!

Oh wait... That's the state of the PS3 right now :-/

But I guess if M$ did something like this, every forum in the WWW would be flooded with QQ... Oh wait, no internet connection - no flooding. What a great idea! *notes that in worlddomination .txt*

thats where i just switch to linux... oh wait i already have!

+1 # RE: RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — DeltaDAWG 2011-04-26 13:18

Here's an idea: Get over it.

-2 # RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — PS360 Owner1 2011-04-26 07:24

Fuck no, they already receive tons of free stuff and now more? No.

+1 # RE: RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — Liam Riordan 2011-04-26 09:25

Quoting PS360 Owner1:

Fuck no, they already receive tons of free stuff and now more? No.

I wouldn't call it free when the pay for the service.

# RE: RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — lordrand11 2011-04-26 12:39

Quoting PS360 Owner1:

Fuck no, they already receive tons of free stuff and now more? No.

Dude the "free" stuff only extends to as long as they have a ps plus account. plus is kinda useless IMO.

# RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — MattBoi101 2011-04-26 07:25

Yeah of course they should. But as with every large company they all cover their backsides. Somewhere in the T+C it states something like "sony will not be held liable for any inability to access online services such as games, updates and downloads" or something like that, section 15 I think. Complete rubbish, that them writing a couple lines, saves their backsides and yet again the consumers are screwed over.

Story of life that is.

# RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — TrUeGaMeR 2011-04-26 08:06

NO they do NOT deserve to get anything more than anybody else because they get FREE games every day when everybody else gets nothing so fair is fair if one group gets something then we all should get something because we are all suffering not just the plus members

+1 # lol — undeadphillip 2011-04-26 11:28

But if YOU were paying for the service then you WOULD want something out of the outage because you would miss all of those benefits of being a paying subscriber...

Thus, the argument for compensation...

-3 # Really? — Thomas7 2011-04-26 08:08

What a stupid question. Inconceivable you'd bother to ask. Its pretty simple, they'll waive the fee for a month for current subscribers. Done, open and shut case. You must be grasping at straws for stories to come up with this BS.

# RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — TirsoJRP 2011-04-26 08:11

If they pay for the service they should be compensated.

BTW, Sony must be doing some serious patching to fix the mess with PS3 "security"

+1 # RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — Liam Riordan 2011-04-26 09:26

I can't see them giving up cash or anything of the like, as said above maybe extended subscriptions or ability to get a free game on the store or something within a certain price range.

+1 # RE: RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — undeadphillip 2011-04-26 11:30

Yeah, they will probably just extend the subscription for a week of free psn+. Maybe Sony will campaign for a 'world record' that week like microsoft lol...

# RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — wade 2011-04-26 11:18

Well, the games are not free in order for us to use the games we have to stay pluss members or we have to buy the games, also if where paying for hulu or the music service i think we should get something back becuse 15 there and 7 there adds up when you cant use it, but when you say pluss ppl get stuff for free its not true once you stop paying your free stuff goes away and you have to buy it.

+1 # RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — DeltaDAWG 2011-04-26 13:20

No, they shouldn't. Services go out all the time, it's not grounds for compesation. Sony never promised 100% uptime.

God forbid someone read a book while they wait for their online video game to come back online. Or gee, play local. What an IDEA!!!

# Compensation — psn user 2011-04-26 18:57

I don't care about PSN Plus I want to be compensated for the lost time I get from paid for gaming like DC universe and other such games. I have paid good money for that so when I get home after a hard day at work and want to sit down and play I can. This is BS if they dont compenstate us.bb7v

# RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — Random_name 2011-04-26 19:08

All I can say, is that MS has usually given out free XBLA games during outages of their service, to Gold AND Silver members. I know because I got the XBLA game Undertow this way, and I have a Silver/free account.

With the Playstation blog post they just put up about having PSN users personal data possibly being compromised (inc, CC info), it would seem EXTREMELY unlikely Sony would forgo some kind of "goodwill/apology-gift" to its user base, paid or otherwise.

# We should get compensated... — Chuggman 2011-04-26 19:41

I understand people who say stop complaining and we were not promised 100% uptime AND I don't mind the occasional update that turns us off for a few hours. Heck I even understand it being off for a day for maintaining things.

However, shutting us down for a week at time is not what I believe I paid for. Nor did I pay for personal data to get compromised. Lastly I don't like just being told that sometime in the future It will be back up. If it's going to be down all month at least have the guts to tell us Sony.

Either way I'm pretty sure we won't be compensated for the service we pay for and can't use. Due to the email they sent me back.

Thank you for contacting us regarding compensation for your PlayStation®Plu s subscription and services that you have paid for due to the PlayStation®Net work outage. We do understand your frustration with the situation PlayStation®Net work users such as yourself have encountered. While we know that not being able to access your PSN account is an inconvenience; and, as much as we would like to be able to offer you some form of compensation for your time lost. We are unable to honor this request. I know that this is not the answer you have been hoping to receive, and I apologize that we do not have a different resolution for you.

Any updates regarding this matter will be made at

http://www.us.playstation.com/support

I would like to thank you for giving me the opportunity to provide you with this information. If you have any further questions and/or concerns regarding this or any other issue you may have with any PlayStation® product please, email us again.

Regards,
Sara E.

I hope they change there mind and do something for us paying subscribers.

# ... — Mickle 2011-04-26 20:10

I reckon they'll make an example out of people who don't pay to subscribe by giving Ps+ members some decent free games hoping that gets people thinking it's actually worth paying for.

# RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — truk 2011-04-26 20:18

screw that, i think they should compensate every ps3 owner

# RE: PoV: Should PSN Plus users receive compensation for the recent PSN outage? — trigger_ftu 2011-04-27 03:40

2 words. hell yes. it is past the PS network update time for the store. they had best have a few permanent free games on there. like how wipe out HD was it was and is Permanent. shiiiit and one of the games of choice should be the God of war HD collection.

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