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Diablo III Refunds: Nope! |
Listed in: News Tags: Blizzard, diablo iii, fair trade commission, FTC, South Korea
Diablo III is big, and with any big game today comes a load of hassle, be it for bad endings, bugs or simply not being able to play. The Fair Trade Commission in South Korea is now looking at whether Bilzzard have broken the law when they refused to refund Korean players after they couldn't play the game due to overloaded servers.
Many gamers in the West have been granted refunds following their complaints, but for some reason this isn't the case in South Korea. The Fair Trade Commission have apparently received a lot of complaints from Korean gamers, according to Kim Hyung-bae, a spokesman for the FTC.
The FTC are also looking at if Blizzard can be held responsible for not handling the predictable server load better.
The Korean Times says that investigators reckon that the FTC will demand a full refund to players who want one.
Personally, I think that Blizzard should refund players who didn't get a chance to play it at all when they tried and demanded a refund.
What do you think?
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Comments
The outage would have to be something substantial before the FTC would step in and force anything.
With that said...what are the real outage numbers?
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Tough rocks.
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It's been at least three days you can't log in between 5PM and midnight in European server.
It worked fine this morning with a new patch and all, so I thought they fixed the problem, but no, this evening it's the same crap again.
So yeah, I understand why some people are really upset and want a refund, I guess they will buy it again in some months when everything will be perfect.
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Blizzard should pull their product from korea and let 'em hang.
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D3 is an MMO, it requires an internet connection at ALL times. If Rift, an MMO by Trion, had significant downtime they actually provided players with time equal to the amount of downtime. This is a seldom event though.
If I spent $50 or $60 on a game I expect it to work out of the box NO questions asked. If I can't play the game because their servers are down because they always require an internet connection I would especially feel that I would have the right to a refund for a NON-working product. To the people who say this wasn't expected, how was this not expect?
Blizzard is WORLD WIDE, they should of had enough sense to think of the fact that EVERYONE will be logging in at approximately the same time. Aka they should of had more servers to handle all those logins and they should of had enough servers to handle at least HALF to Two-Thirds the player base of World of Warcraft FOR Diablo 3.
This is not the fault or problems of the consumer. This is Blizzard's fault and problem.
Also for some people, it was more than a few hours.
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