Time Warner Cable WoW issues arise, to be resolved soon

Posted Aug 9, 2007 at 4:18PM EST by QJ Staff

Listed in: Titles, News Tags: Blizzard, broadband, customer service, New York, Time Warner

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Time Warner Cable's (TWC) Road Runner Internet service in New York City may have taken a turn for the worse as complaints of one of its cable Internet service rose to a peak today. Blizzard received distressing feedback on Time Warner's Road Runner service, which reportedly ended in random pockets of lag in World of Warcraft.

All in all, the issues severely degraded the gameplay experience for a fraction of the U.S. realms' players. People were led to believe that the issues experienced could have something to do with TWC's shift to "packet shaping," although they were quickly denied by representatives of the company.

"We don't have a network management policy called packet shaping," spokespersion Alex Dudley told Shacknews. He remained firm in the belief that the company would not implement any changes that would affect gameplay in Blizzard Entertainment's World of Warcraft.

In contrast, however, investigative Internet surfers identified a portion of a press release gathered from connection technology site Broadband Reports. The text definitely stated the term "packet shaping" and implicated the name of Time Warner and the announcement of the technology's release around the U.S.

According to posters in the forum where the partial press release was discovered, the text information was e-mailed to them by customer service representatives in light of the recent increase of service complaints. But in a final note, Dudley has assured that Time Warner Cable is looking into the issue and promises that the problems will be resolved as soon as possible.

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