...Until you actually try to acknowledge those who do not speak on the forums, for whatever reason they have, you will not understand.

If you think an archaic business formula like "the customer is always right" works, you fail to understand customers, not a customer. It is a collective. No one person, even myself, is truly above the whole.

I simply have the unfortunate quality of being easily singled out.

Can't help it.
Posting impassionately, they say you don't care.
Posting nothing, they say you ignore.
Posting with passion, you incite trolls.
Posting fluff, you say nonsense.
Post with what facts you have, they whittle down with rationale.
There is no win.
There is only slow degradation.
Take note. It is the first and only time you'll see someone in my position make that position.
You can be me when I'm gone.