That's right, Sony Online Entertainment has messed up their shipping of the Kingdom of the Sky expansion to Europe by shipping the expansion with some missing files, requiring a lenghty download. In order to make things right with the players that are frustrated with this error, SOE is offering all affected subscribers a free week of game time. Does this make everything ok? I guess that is a matter of opinion.

"We've been made aware of an issue with the European distribution of Kingdom of Sky that can cause our European customers to experience lengthy download times as a result of missing files on the disc. As such, we will be granting customers who purchased the European distribution of KoS an extra week of free game time after registering a Kingdom of Sky key. We apologize for any inconvenience this may have caused."