iPhone Tips and Tricks: Troubleshooting the iPhone. Mega Guide Part 6

Posted Feb 28, 2011 at 4:20AM EST by QJ Staff

Listed in: Apple iPhone Tags: apple, ios, troubleshooting

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What do you do when you are not able to access your voicemail? Or, if you are not sure of your password. Read on to find out.

Step 1: Check your network signal. You need to make sure you have active network connection. Voicemail cannot be accessed over Wi-Fi. To make sure of this follows the steps below: 1)      Go into Settings>Wi-Fi and switch Wi-Fi off. 2)      Go back to the home screen and check on the notification bar if the network indicator is present and showing a strong signal. 3)      If it is not present then perhaps your airplane mode is on. Go into Settings>then Airplane mode and switch it off. 4)      To test if you have cellular network, you could also try opening a web page on safari using the network data connection. Step 2: Verify your Voicemail setup. You need to first set-up the voicemail on your iPhone to be able to use Visual Voicemail. Go into Phone>Voicemail, then follow the onscreen instruction to set it up. Sometimes, the iPhone may dial your voicemail instead. Hence, listen to the instruction to set it up. Some carriers may not support the visual voicemail service hence contact the carrier to know if you can set it up on your iPhone. If you are not able to access either the visual voicemail or the standard voicemail then you should contact your carrier to find out if the voicemail has been configured properly or not. Step 3: Issues with passwords.

While setting up voicemail if the iPhone says ‘Password Incorrect’ then you must contact your carrier. For AT&T users: You could tap the ‘?’ icon to get additional information about the password you need to set up. Read the instructions mentioned in the article by AT&T. If you still have problems, contact customer service. For Verizon users: Directly call the customer service helpline for Verizon if you having issues with Voicemail. Step 4: Resetting the Network Settings.

A good idea is to reset the network settings if you are unable to follow the above steps. To do this go into Settings>then General>scroll down to Reset>then tap on Reset Network Settings. Remember that resetting network settings will make you lose all wireless data which includes Wi-Fi settings/passwords and also VPN settings. So, this scenario concludes the 6 part troubleshooting series for your iPhone. Hopefully it’s made you your own iPhone’s technician.  Check back often as we will bring you more tips and tricks that will help you get the most out your iPhone

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